Organisational Change Manager

Department of Justice; City of Melbourne; On-site; AUD 130,000 - 190,000; Full time

Job summary

Department of Justice and Community Safety is seeking an Organisational Change Manager within Emergency Management Victoria to deliver specialist change management expertise. You will lead program-level change activities and build organisational capability across the department and partner agencies.

The role focuses on stakeholder engagement, strategy development, and ensuring readiness for platform uplift initiatives while aligning with public sector frameworks and governance structures.

Qualifications

• Senior-level experience designing and leading change management strategies for complex projects.
• Ability to map workflows against new guidelines and workforce readiness metrics.
• Proven track record engaging diverse stakeholders and building consensus across agencies.
• Experience applying modern change frameworks (Prosci/ADKAR) to large programs.
• Capability to identify cultural barriers and drive long-term organisational change.
• Strong communication to translate technical concepts into practical guidelines.

Responsibilities

• Lead strategic change management outcomes for the program and advise on transformation.
• Develop, implement, and improve the change management strategy for the program.
• Oversee stakeholder engagement across Emergency Management Victoria and partner agencies.
• Establish and monitor stakeholder engagement plans to ensure readiness and successful implementation.

Skills

Business Transition

Stakeholder Engagement

Change Frameworks

Lead Change

Risk Management

Communication Translation

Education

OD/HR/Comm Degree

Job description

• Provide specialist change management expertise and advice.
• Fixed term, Full time opportunity until 30/06/2029.

The Department of Justice and Community Safety is seeking an Organisational Change Manager to provide a critical role within Emergency Management Victoria, Technology and Data.

About the Business Unit

Emergency Management Victoria

Emergency Management Victoria (EMV), within the Department of Justice and Community Safety, is responsible for the overall coordination of the emergency management system in Victoria. EMV drives the integration of policy, strategy, operational coordination, and planning across Victoria's emergency management sector, contributing to safer, more resilient communities.

EMV works closely with government and agencies across the emergency management portfolio. The organisation is led by the Deputy Secretary/Chief Executive and Emergency Management Commissioner, Emergency Management Victoria and includes oversight of statutory entities and offices and the department's emergency management accountabilities

Emergency Management Technology and Data Division

The Emergency Management Technology and Data (EM T&D) division is responsible for key Emergency sector common digital platforms for the emergency services sector. EM T&D is a trusted partner to emergency sector organisations, supporting the innovation and delivery of modern and effective Digital Infrastructure services tailored to the emergency sector's needs. Its main service functions include EM Strategic Planning and Business Development, EM Enterprise Architecture and Design, EM Digital Platforms and Products, EM Commercial Management and Budget, EM Portfolio, Program Delivery, Data Insights.

About the Role

The Organisational Change Manager provides specialist change management expertise. The role is responsible for delivering program-level change management skills and building organisational capability within Emergency Management Victoria and across the broader Victorian emergency management sector, ensuring alignment with the strategic objectives of the platform uplift teams.

The Organisational Change Manager leads stakeholder engagement and sector collaboration, working closely with senior stakeholders across Emergency Management Victoria and partner government agencies to embed consistent, effective change management practices across the program.

Some of your duties will include:

• Lead the delivery of strategic change management outcomes for the program, providing authoritative advice and expertise to support program objectives and organisational transformation outcomes.
• Lead the development, implementation and continuous improvement of the change management strategy for the program, ensuring sustainable organisational outcomes and successful adoption of change initiatives.
• Lead stakeholder engagement and sector collaboration, by working closely with senior stakeholders across Emergency Management Victoria and partner government agencies to embed consistent, effective change management practices across the program.
• Establish and oversee stakeholder engagement strategies across the program to ensure business readiness, alignment with organisational priorities and successful implementation outcomes.

About you

To be successful in this role, you will have:

• Business Transition and Readiness: Proven experience at a senior level in designing and executing business readiness diagnostics, quantitative change impact assessments, and operational health checks across large organisations or multi-agency environments. Demonstrated ability to analyse baseline operational workflows and map them against modified standard operating guidelines, platform enhancements, or process adjustments to identify sector capability gaps and workforce readiness metrics.
• Stakeholder Engagement: High-level interpersonal and stakeholder engagement capabilities with a track record of building consensus and operational alignment across separate statutory entities with distinct workplace cultures. Demonstrated ability to facilitate complex consultation, build trusted partnerships across public sector networks, and manage competing priorities among career personnel, volunteer workforces, and executive leaders to drive unified programme outcomes.
• Application of Change Management Frameworks: Extensive knowledge of contemporary, structured organisational change management methodologies (such as Prosci, ADKAR, or equivalent public sector frameworks) with a track record of adapting and scaling these practices to suit complex project delivery timelines. Proven ability to establish baseline metrics, adoption indicators, and post-implementation evaluation tracking mechanisms to measure and report on business transition success.
• Lead and Navigate Change: Demonstrated capability to identify long-term organisational change required with a focus on the wider political, social and environmental context; champions an organisational culture that actively seeks opportunities to improve and where staff engage with and are committed to change; anticipates, plans for and addresses cultural barriers to change at the organisational or VPS wide level.
• Risk Management and Mitigation: Demonstrated capability to identify, assess, and manage complex organisational change risks, structural interdependencies, change fatigue, and behavioural barriers across concurrent project streams. Proven experience in designing targeted risk intervention frameworks, business continuity workarounds, and proactive resistance mitigation plans suitable for highly unionised environments, diverse personnel types, or large-scale regional operational networks.
• Operational Communication and Translation: High-level communication and translation skills, with a track record of interpreting complex technical systems, database parameters, or application architectures and translating them into clear, non-technical business rules, operational guidelines, and user procedures. Demonstrated experience in establishing structured communication frameworks that deliver transparent messaging to administrative personnel and regional field workforces alike.

Qualifications/requirements

• Professional Change Management Experience: Minimum of 7 to 10 years of dedicated professional experience designing, leading, and executing end-to-end organisational change management strategies and business readiness frameworks for complex projects.
• Significant demonstrated experience in successfully leading change programs with diverse, multidisciplinary teams, and delivering services to a high standard to meet change management, project delivery and business performance criteria.
• A tertiary degree in Organisational Development, Human Resources, Communications, Business Administration, Information Systems, or a related behavioural science or business discipline.
• Highly advanced change management leadership within a highly complex stakeholder environment.

The successful candidate will be required to undergo pre-employment checks which may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.