Manager Community Engagement

Department of Justice and Community Safety; City of Melbourne; On-site; AUD 143,000 - 191,000; Full time

Job summary

The Department of Justice and Community Safety is seeking a Community Engagement Manager to provide a critical role in the Emergency Management Technology and Data Division in Victoria. You will lead communications and stakeholder engagement for VicEmergency, working with government, industry and communities to deliver user-centred solutions and accessible information for diverse audiences.

This is a fixed term, full-time opportunity within Emergency Management Victoria, offering a challenging

Qualifications

• Experience leading complex, multi-layered stakeholder environments to deliver effective communications.
• Experience delivering communications for vulnerable, diverse audiences.
• Strong writing across channels: websites, presentations, stakeholder materials.

Responsibilities

• Leading development and implementation of strategic communication, engagement and change initiatives for VicEmergency and EM-COP Uplift Project.
• Engaging with government, industry and community stakeholders to understand needs and deliver a user-centred approach.
• Utilising community research and stakeholder engagement findings to contribute to the development and implementation of technical requirements.
• Ensure communications and engagement meet the needs of diverse audiences and improve access to emergency information.

Skills

Stakeholder engagement

Change management

User-centred design

Workshop facilitation

Technical communication

User research

Education

A qualification in communications, engagement, change management or related field

Job description

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place. We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you. The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

Want to be part of it?

• Utilise your communication skills and stakeholder engagement expertise at Emergency Management Victoria.
• Fixed term, Full time opportunity.
• VPS grade 6: $142,790 - $191,084 plus superannuation.

The Department of Justice and Community Safety is seeking a Community Engagement Manager to provide a critical role at the Emergency Management Technology and Data Division.

About the Business Unit Emergency Management Victoria

Emergency Management Victoria (EMV), within the Department of Justice and Community Safety, is responsible for the overall coordination of the emergency management system in Victoria. EMV drives the integration of policy, strategy, operational coordination, and planning across Victoria's emergency management sector, contributing to safer, more resilient communities. EMV works closely with government and agencies across the emergency management portfolio. The organisation is led by the Deputy Secretary/Chief Executive and Emergency Management Commissioner, Emergency Management Victoria and includes oversight of statutory entities and offices and the department's emergency management accountabilities.

Emergency Management Technology and Data Division

The Emergency Management Technology and Data (EM T&D) division is responsible for key Emergency sector common digital platforms for the emergency services sector. EM T&D is a trusted partner to emergency sector organisations, supporting the innovation and delivery of modern and effective Digital Infrastructure services tailored to the emergency sector's needs. Its main service functions include EM Strategic Planning and Business Development, EM Enterprise Architecture and Design, EM Digital Platforms and Products, EM Commercial Management and Budget, EM Portfolio, Program Delivery, Data Insights.

About the Role

Some of your duties will include:

• Leading the development and implementation of strategic communication, engagement and change initiatives for the VicEmergency and EM-COP Uplift Project.
• Engaging with government, industry and community stakeholders to understand their needs and deliver a user-centred approach.
• Utilising community research and stakeholder engagement findings to contribute to the development and implementation of technical requirements.
• Ensure communications and engagement meet the needs of diverse audiences and improves access to emergency information for everyone regardless of ability, location or cultural background.

About you

To be successful in this role, you will have:

• Experience in leading complex, multi layered stakeholder environments to deliver effective communications, including tailoring to unique requirements, is essential.
• Experience in leading the development and delivery of communication for vulnerable, complex and diverse audiences.
• Experience writing effectively for different audiences and channels, including website, presentations and stakeholder materials.
• Understanding of user-centred design and how user experience and interface deliver on user needs.
• Experience in understanding and validating user needs, including mapping user journeys, utilising focus groups, and the requirements of user acceptance.
• Experience in workshop facilitation, preparation, management and delivery.
• Experience in supporting and facilitating the management of change.

Qualifications/requirements

A qualification in communications, engagement, change management or related field is desirable.

The successful candidate will be required to undergo pre-employment checks which may include reference checks, nationally coordinated criminal history checks (NCCHC), and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION: CHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.