Technical Business Analyst and Project Support Officer

Department of Justice and Community Safety, Victoria; City of Melbourne; On-site; AUD 116,000 - 141,000; Full time

Job summary

Department of Justice and Community Safety, Victoria invites applications for a Technical Business Analyst and Project Support Officer within Emergency Management Victoria. The role supports the EMT&D division, driving requirements lifecycle, scoping and multi‑agency collaboration.

You will work on data, digital infrastructure and transformation projects, manage stakeholder engagement under pressure, and mentor others while aligning with public sector security standards.

Qualifications

• Bachelor's degree (IT, business, or related field).
• 5+ years in a business analysis role delivering data, digital infrastructure, or complex transformation projects.
• Proficiency with Jira, Azure DevOps, Visio and Lucidchart.
• Willingness to comply with public sector security clearances and emergency standby provisions.

Responsibilities

• Manage the lifecycle of business requirements throughout the project, including investigation, analysis, clarification, prioritisation, documentation and traceability.
• Facilitate scoping activities and determine priority of large or complex changes with senior stakeholders.
• Lead requirements gathering across a multi‑agency emergency sector ecosystem (CFA, FRV, VICSES, Triple Zero Victoria).
• Drive project planning, coordination and project delivery activities.

Skills

Business analysis

Stakeholder management

Project management principles

Strong communication

Education

Bachelor's degree (IT, business, or related field)

BRM or business analysis certification

Tools

Jira

Azure DevOps

Visio

Lucidchart

Job description

• Utilise your technical business analysis experience and projects expertise to support Emergency Management Victoria.
• Fixed Term, Full time opportunity (2 years with possibility of extension).

About This Role

• Utilise your technical business analysis experience and projects expertise to support Emergency Management Victoria.
• Fixed Term, Full time opportunity (2 years with possibility of extension).
• VPS grade 5: $116,413 - $140,849 plus superannuation.

The Department of Justice and Community Safety, is recruiting a Technical Business Analyst and Project Support Officer to provide a critical role within the Emergency Management Technology and Data division.

About The Business Unit

Emergency Management Victoria

Emergency Management Victoria (EMV), within the Department of Justice and Community Safety, is responsible for the overall coordination of the emergency management system in Victoria. EMV drives the integration of policy, strategy, operational coordination, and planning across Victoria's emergency management sector, contributing to safer, more resilient communities.

EMV works closely with government and agencies across the emergency management portfolio. The organisation is led by the Deputy Secretary/Chief Executive and Emergency Management Commissioner, Emergency Management Victoria, and includes oversight of statutory entities and offices and the department's emergency management accountabilities.

Emergency Management Technology and Data Division

The Emergency Management Technology and Data (EMT&D) division is responsible for key the delivery and management of digital platforms for the emergency services sector. EMT&D is a trusted partner to emergency sector organisations, supporting the innovation and delivery of modern and effective digital infrastructure services tailored to the emergency sector's needs. The division's main service functions include EM Strategic Planning and Business Development, EM Enterprise Architecture and Design, EM Digital Platforms and Products, EM Commercial Management and Budget, EM Portfolio, Program delivery and Data insights.

About The Role

Some of your duties will include:

• Manage the lifecycle of business requirements throughout the project (including investigation, analysis, clarification, prioritisation, documentation and traceability), using techniques and formats as appropriate for the selected methodology for the project.
• Facilitate scoping activities and determine priority of large or complex changes, engaging senior stakeholders as required.
• Lead requirements gathering across a complex, multi-agency emergency sector ecosystem (including CFA, FRV, VICSES, and Triple Zero Victoria).
• Drive project planning, coordination and project delivery activities

To learn more about this role before applying, please read the attached position description.

About You

• Strong verbal and written communication, with compelling influencing skills.
• Strong technical expertise across complex systems and the ability to resolve advanced technical problems
• Strong understanding of the Business Analysis role.
• Strong ability to plan and drive scoping, requirements definition and prioritisation activities for large, complex initiatives.
• Highly organised leader and mentor.
• Stakeholder Management in High-Pressure Contexts.
• Demonstrated understanding of Project Management principles and methodologies.

Qualifications/requirements

• Bachelor's degree (IT, business, or related field); BRM or business analysis certification a plus
• 5+ years in a business analysis role, with proven experience delivering data, digital infrastructure, or complex transformation projects.
• Proficiency with modern enterprise delivery tools (Jira, Azure DevOps) and process design/mapping applications (Visio, Lucidchart).
• Must be willing to comply with public sector security clearances and agree to emergency standby provisions under the VPS Enterprise Agreement.

The successful candidate will be required to undergo pre-employment checks which may include reference checks, nationally coordinated criminal history checks (NCCHC), and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

Important Information

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.