Order Picker & Packer Section Lead

Petra Brands; Redland City; On-site; AUD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Paid Time Off (PTO)

35% Employee Discount off MSRP

Casual work environment

Dedicated on-site employee parking

Job summary

Petra Brands in Redland City, Australia, seeks an Order Picker & Packer Section Lead to supervise daily order fulfillment across our e-commerce channels and major retail partners. You will own the picking and packing section, drive throughput, and ensure accuracy and on-time shipping for 300+ orders per day, without heavy machinery operation.

The role requires 2–4 years in warehouse operations with leadership qualities, and proficiency with barcode scanners and shipping software (ShipStation,

Qualifications

• 2–4 years of experience in warehouse operations or e-commerce fulfillment.
• Proven leadership qualities and the ability to guide floor staff.
• Proficiency with barcode scanners and shipping software.

Responsibilities

• Lead daily order picking and packing operations.
• Oversee high-volume orders (300+ per day) for accuracy and on-time shipping.
• Coordinate with retailers and platforms (Walmart, Target, Kohl's, Shopify, TikTok Shop, Faire).
• Maintain safety and organization in the section.
• Monitor throughput and inventory counts.

Skills

Leadership

Communication

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Barcode scanners

ShipStation

Shippo

Warehouse management systems

Job description

Required Experience: 2 to 4 years in warehouse operations, order picking/packing, or e-commerce fulfillment with demonstrated team lead or supervisory qualities

Type of Employment: Full-Time

Working Hours: Flexible shift: 08:00 AM – 04:00 PM / 12:00 PM – 08:00 PM

Hourly Rate: $18 - $22 / hour

About The Role

We are seeking an energetic and detail-oriented Order Picker & Packer Section Lead to oversee daily order fulfillment across our primary e-commerce platforms and major retail partners, including Walmart, Target, Kohl's, Shopify, TikTok Shop, and Faire.

In this role, you will take ownership of the picking and packing section, guiding daily throughput, maintaining quality standards for high-volume orders (300+ per day), and ensuring strict adherence to shipping timelines. You will lead by example on the floor—ensuring accuracy, efficiency, and seamless team coordination without heavy machinery operation.

Key Responsibilities

• Section Leadership & Coordination: Lead and direct daily operations in the order picking and packing section; assign daily task targets and support team members to ensure smooth floor workflow.
• Order Picking & Packing Execution: Oversee and assist in accurately picking, packing, and preparing high-volume B2C and retail order fulfillments using barcode scanners and warehouse management tools.
• Retailer Compliance & Quality Control: Ensure strict fulfillment, labeling, and packaging standards for major retail and marketplace partners (Walmart, Target, Kohl's, Shopify, TikTok Shop, Faire) to eliminate shipping errors and chargebacks.
• Process & Inventory Tracking: Monitor daily dispatch schedules, track SKU movements, perform quality checks prior to carrier handoffs, and assist with inventory counts in your assigned section.
• Safety & Workplace Maintenance: Maintain a clean, organized, and safe section environment while ensuring strict compliance with company safety standards and workflow guidelines. (Note: Heavy machinery/forklift operation is not required for this role).

Requirements

• High school diploma or equivalent.
• 2-4 years of experience in warehouse operations, high-volume e-commerce picking/packing, or retail logistics.
• Proven leadership qualities, strong communication skills, and the ability to guide floor staff effectively.
• Proficiency with computer systems, barcode scanners, and shipping software (e.g., ShipStation, Shippo) across e-commerce platforms (Shopify, Walmart, Target, etc.).
• Excellent attention to detail, time management, and ability to thrive in a fast-paced environment.
• Physical capability to stand, walk, and handle light-to-moderate manual sorting/packing throughout the shift.

Benefits

• Comprehensive Medical, Dental, and Vision coverage.
• Paid Time Off (PTO) benefits.
• 35% Employee Discount off the MSRP on all available products.
• Casual and comfortable work environment in a supportive team culture.
• Dedicated on-site employee parking.