Order Fulfilment Manager - AM Shift

Australian Pharmaceutical Industries (API); City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Employee discounts

Professional development

Novated leasing

Employee Assistance Program

Job summary

Wesfarmers Health is seeking an Order Fulfilment Manager for the Melbourne Distribution Centre in Dandenong South. You will lead a dedicated AM shift team to ensure orders are fulfilled on time, in full, and accurately, supporting exceptional service delivery.

You will oversee cross-zone fulfilment, optimize staffing, train for peak periods, and drive improvements with Inventory and Replenishment teams, while maintaining safety and regulatory compliance.

Qualifications

• Safety focus and compliance.
• Minimum 3 years in FMCG leadership roles.
• Proven ability to use data to identify and solve problems.
• Strong leadership and change-management skills.
• Effective communication across teams.
• Long-term and present goal planning capabilities.
• Continuous improvement mindset and team empowerment.

Responsibilities

• Oversee fulfilment activities across zones to ensure timely, accurate orders.
• Optimize staffing and train team for peak periods.
• Monitor productivity and quality, addressing issues.
• Conduct QA checks and resolve performance gaps.
• Collaborate with Inventory and Replenishment managers to optimise placement.
• Promote safety, compliance and positive work environment.
• Manage payroll matters and enforce policy requirements.

Skills

Safety first

FMCG leadership

Data-driven

Leadership

Communication

Goal planning

Continuous improvement

Job description

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica.

About us:

What began in 1910 as a small co‑operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi‑aesthetics, digital health, and wholesale and supply chain operations.

About the role:

Are you a dynamic leader with a passion for optimizing supply chain operations? We are seeking an experienced Order Fulfilment Manager for our AM shift to oversee and enhance the fulfilment activities at our Melbourne Distribution Centre in Dandenong South.

Reporting to the Shift Manager, you will lead a dedicated team to ensure all customer orders are met on time, in full, and accurately, supporting our commitment to exceptional service delivery.

What you’ll do:

In this role, you will oversee fulfilment activities across various zones, ensuring timely and accurate order processing. Your responsibilities will include optimizing staffing levels, training team members to handle peak periods, and minimizing service disruptions. By monitoring team productivity and accuracy, you will maintain high performance and safety standards.

Additionally, you will analyse operations to identify improvement opportunities, working closely with Inventory and Replenishment Managers to optimise product placement and enhance picking productivity. Promptly conducting QA checks and addressing performance issues will also be key aspects of your role.

Fostering a collaborative culture across shifts and distribution centre teams is essential. You will ensure that team members understand internal customer needs and deliver optimal outcomes for the Fulfilment Centre. Achieving site key performance metrics, including safety, operational, and legislative compliance, is a priority. You will promote site and company safety initiatives, maintaining an engaged and positive work environment. Furthermore, you will ensure compliance with EA and policy requirements and efficiently manage payroll matters.

What you’ll bring:

• An unwavering commitment for safety.
• Minimum 3 years in an FMCG leadership role.
• Proven ability to use data and experience to identify and solve problems proactively.
• Strong leadership and change management skills.
• Effective communication skills, ensuring clear understanding across the team.
• Long‑term and present goal planning capabilities.
• Continuous improvement mindset, encouraging team contributions to process enhancements.

Why us?

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica and Clear Skincare Clinics
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices.

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.