Orchard - Program Manager (PM team lead)

Expedia Group; Sydney; On-site; AUD 150,000 - 230,000; Full time

Job summary

Orchard is seeking a Program Manager to own delivery across a major client portfolio. This hands-on leadership role requires running complex programs while developing PMs and ensuring delivery quality, commercial health, and client confidence.

You'll lead delivery excellence, maintain program visibility, and drive commercial accountability. The role emphasizes team development, client partnerships, and applying AI to enhance delivery capabilities within Orchard.

Qualifications

• 8+ years in digital delivery, agency experience preferred.
• Experience across multi-program portfolios with meaningful commercial responsibility.
• Solid commercial instincts: understand margin, own forecasts, and manage scope change.
• People-first approach: invest in the people running the work, not just the work itself.
• Systems thinker who builds scalable frameworks and empowers others.
• Calm, transparent, decisive under pressure with clear risk options.
• Hungry for growth: identify opportunities within existing clients and pursue new business.
• Comfortable with ambiguity: create structure where briefs are unclear.

Responsibilities

• Deliver with excellence by owning clients and programs, setting timelines and governance.
• Maintain program visibility with milestones, dependencies and risks.
• Accountable for budget, scope, and margins while tracking forecast and growth opportunities.
• Lead and coach PMs to create ownership and delivery empowerment.
• Partner with Account Direction to translate business objectives into executable programs.
• Leverage AI tools to improve delivery and build Orchard's AI delivery capability.

Job description

Orchard - Program Manager (PM team lead)

At Orchard, we believe technology can make lives better for businesses, brands, and the people behind them. We exist to invent better outcomes through creativity and technology, and our delivery team is the engine that makes it real.

Job Description

We're looking for a Program Manager to own delivery across one of our most significant client portfolios. This is a hands‑on role: you'll lead and run complex programs yourself while developing the PMs around you and holding accountability for delivery quality, commercial health, and client confidence.

What You'll Own

• Delivery excellence — you carry your own clients and programs. You estimate, build timelines, run governance, and navigate real briefs and real issues. You're in the work, not above it, while simultaneously leading the team around you andcreating the conditions them to deliver at their best.
• Program visibility — you maintain a clear view of your portfolio: milestones, dependencies, and risks. You surface problems early and come with options, not just issues.
• Commercial accountability — you track budget vs actual, manage scope change, and flag margin risk before it becomes a write-off. You understand the commercial shape of your portfolio and act on it.You also keep a close eye on pipeline: spotting forecast dips before they become gaps, identifying growth opportunities within existing clients, and actively contributing to new business efforts.
• Team development — you lead and coach a team of PMs with genuine investment. You build an environment where work is owned at the right level and people are empowered to deliver.
• Client partnership — you're the senior delivery contact, working closely with Account Direction to translate business objectives into executable programs. You build delivery credibility that retains and grows client relationships.
• AI & continuous improvement — you use Claude and other AI tools as a genuine part of how you work, bring new approaches back to the team, and help build Orchard's AI delivery capability from the inside out.

Qualifications

What We're Looking For

• 8+ years in digital delivery, agency experience preferred
• Experience across multi-program portfolios with meaningful commercial responsibility
• Solid commercial instincts: you understand margin, own your forecasts, and manage scope change
• A people‑first approach: you invest in the people running the work, not just the work itself
• Systems thinker who builds frameworks that scale and empowers others to carry them
• Calm, transparent, and decisive under pressure:you surface risk honestly and present clear options
• Hungry for growth: you spot opportunities within existing clients and actively pursue new business; you see pipeline health as part of your job, not someone else's
• Comfortable with ambiguity: you don't wait for a perfect brief to get moving; you create structure where there isn't any and make calls with incomplete information
• Active user of AI tools with genuine curiosity about where it's heading
• Committed to self‑directed learning and bringing new thinking to the team

Additional Information

Why Orchard?

We're a creative and technology agency with serious delivery credentials, part of ASX-listed Enero Group with a client portfolio spanning health, consumer, and automotive sectors across Australia and the US.

You'll join a PM leadership cohort that genuinely raises the bar. People who care about craft, build real capabilities, and invest in each other. You'll have direct access to senior leadership, genuine autonomy in how you lead, and the chance to shape how AI changes delivery at one of the most progressive agencies in the market.

If you're the kind of person who turns ambiguity into structure, builds teams that don't need you for every answer, and gets genuinely excited about what AI can do for delivery, we'd love to hear from you.

Orchard Marketing is part of the Enero Group. As a Group, we proudly acknowledge the traditional custodians of the land on which we operate, the Gadigal People of the Eora Nation. Our Innovate, Level 2, RAP endorsement aims to nurture, develop, encourage, and include Aboriginal and Torres Strait Islander talent, partners, and advisors both in our own agency, and across the broader industry. As such, we encourage peoples of all backgrounds to apply.