Oral Health Intake Officer

Western NSW Local Health District; Dubbo; On-site; AUD 62,000 - 64,000; Part time

Job summary

Western NSW Local Health District – Dubbo NSW is seeking an Intake Officer for the Oral Health Intake Service at Manera Plaza. This permanent part-time position starts at 8:15am with weekly hours spread over 4 or 5 days in a modern office setting.

You will be the first point of contact for patients across Western and Far West NSW, answering calls, guiding to the most appropriate service, and performing a range of administrative tasks to support the intake service.

Responsibilities

• First point of contact for patients accessing Oral Health services across Western and Far West NSW.
• Answer calls in a friendly, professional manner and guide patients to the right service.
• Enter patient information, manage enquiries, and support clinical teams with administrative tasks.

Job description

Western NSW Local Health District – Dubbo NSW

1d ago , from Western NSW Local Health District

Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 3
Remuneration: $37.28- $38.44ph (+ superannuation + salary packaging options)
Hours Per Week: 32
Location: Dubbo, NSW – Find out more
Applications Close: 12 October 2026 – 11:59pm

About the role

Be the calm, helpful voice people hear when they need care most — all from a modern office environment. The Oral Health Service Contact Centre is key service to improve the dental health of people across Western and Far West Health Districts, working closely with dental clinics and private dental providers to organise patient care.

This role is based at our Oral Health Intake Service in Manera Plaza. It is a contact centre-style position, not based in a hospital or dental clinic — making it ideal for people who want to work in healthcare without being in a clinical setting. This is a permanent part time position with negotiable working hours – starting at 8.15am, the completing weekly hours over either 4 or 5 days.

As an Intake Officer, you will be the first point of contact for patients accessing Oral Health services across Western and Far West NSW. You will answer calls in a friendly and professional manner, listen carefully to understand each person’s needs and guide them to the most appropriate service. Alongside this, you will complete a range of administrative tasks to support the smooth running of the intake service, including entering patient information, managing enquiries and working closely with clinical teams and other service providers.

This is a fast-paced role where strong communication, organisation and the ability to multitask are essential. You will need to feel confident speaking with a wide range of people, remain calm under pressure and be comfortable using computer systems while managing calls. Most importantly, you will bring a genuine commitment to helping people and ensuring every patient interaction is respectful, clear and supportive.

This role is an important part of the patient journey. Every interaction you have helps connect people to the right care at the right time, making a real difference to health outcomes across our communities.

Working with Western NSW Local Health District means being part of a supportive, team-focused environment where your work is valued. You will have opportunities to learn, grow and contribute to improving access to healthcare for people living in regional communities.

If you are looking for a role where you can use your communication skills, stay organised and make a meaningful impact every day, we would love to hear from you.

A career with Western NSW means you can challenge yourself, make an impact and shape the future of rural health. To explore the benefits of a career in our Local Health District, visit the WNSWLHD website.

Role-related enquiries: Please contact Bernadette Allen on 02 6809 8*** or at ***************@health.nsw.gov.au for more information.

Additional information for applicants:

• All suitably qualified Aboriginal people are encouraged to apply for this position. This is a targeted position under GSE Rule 26. Where possible, affirmative action will be applied to support employment of eligible persons.
• This recruitment may be used to create an Eligibility List for similar roles in the future.
• Western NSW LHD can provide reasonable adjustments in the workplace. Applicants who provide information on an injury, health condition, or disability in their pre-employment forms will receive a functional assessment from our Risk Management Unit (RMU). This review will consider the applicant’s needs and what reasonable adjustments and workplace supports are available to support their employment journey.
• Western NSW LHD is committed to the safety and wellbeing of every child in our care. All staff in WNSWLHD are required to provide a safe and supportive environment for children, while working to protect them from harm and abuse. For more information on the Child Safety Standards, visit: NSW Government - Office of Children's Guardian
• Western NSW is committed to creating a safe and accessible workplace that promotes diversity, inclusion and belonging. As a vibrant and diverse region, rich in community and culture, we welcome applications from all people to build a respectful workplace dedicated to delivering the best health outcomes for our community.
• To find out more about the remuneration and conditions, visit NSW Public Health System Awards
• For more information, visit a Guide to Employment with WNSWLHD