Optical Manager

National Pharmacies; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts on health, optical andbeauty

Annual awards nights and training

Community involvement opportunities

Job summary

National Pharmacies is seeking an experienced retail leader to head our Optical by National Pharmacies team at the Glenunga store, delivering outstanding advice and service while upholding Caring for People, Enabling Health and Inspiring Wellness through our values.

The role is full-time and based at the Glenunga store, with opportunities for training and career progression within a member-owned organisation with a long-standing healthcare heritage.

Qualifications

• Experience leading a retail optical team.
• Proven ability to deliver high levels of customer service and advice.

Responsibilities

• Lead the optical team to provide consistently high customer service and outstanding advice and solutions.
• Provide support, training and development to the team in pursuit of continuous improvement.
• Ensure stores are beautifully presented and well-stocked so customers feel welcome and enjoy their experience.
• Model outstanding service through our values of Care, Communicate, Collaborate and Celebrate.

Skills

Leadership

Customer service

Fashion sense

Performance focus

People development

Job description

Proudly member-owned since 1911, National Pharmacies advocates for making quality healthcare more accessible and more affordable to more people. Our members benefit directly with access to expert health, optical and beautyservicesand savings across our full range of products. With our Optical business celebrating over 35 years of excellence,we'relooking for an experienced retail leader ready to build on that legacy.

Job Description

Your MissionYour mission is to lead our committed Optical by National Pharmacies team at ourGlenungastore — delivering consistently high customer service and outstanding advice, while modelling our purpose of Caring for People, Enabling Health and Inspiring Wellness through the values of Care, Communicate, Collaborate and Celebrate. This is a full-time role based at ourGlenungastore.

Why Join Us

• Inclusive Culture: Join a supportive, open-minded team focused on amazing customer outcomes, bringing your authentic self to work every day — a place where you genuinely look forward to coming to work.
• Financial and Wellbeing Perks: Enjoy discounts on our entire range of health, optical and beauty products, and work with the latest season releases from some of the world's most prestigious optical and sunglass fashion brands.
• Community Spirit: Get the chance to participatein the National Pharmacies Christmas Pageant.
• Career Growth: Join a market-leading, membership-based organisation in the dynamic and ever-expanding healthcare industry, with extensive training programs and annual awards nights to celebrate your success

What You'll Do

Lead the optical team to provide consistently high customer service and outstanding advice and solutions.

Provide support,trainingand development to the team in pursuit of continuous improvement.

Ensure stores are beautifully presented and well-stockedso customers feel welcome and enjoy their experience.

Model outstanding service through our values of Care, Communicate,Collaborateand Celebrate.

Desired Skills and Experience

What You Bring

• Performance Focus: An experienced manager who loves topping the leaderboard and smashing individual and group KPIs.
• Fashion Flair: An eye for style, with an understanding that helping customers choose frames that suit them is both a skill and an honour.
• Customer Excellence: A track record of providing outstanding customer service and advice to a diverse range of customers.
• Adaptable Leadership: A leader who is excited and committed to lifelong learning within the optical team.
• People Development: A passionate and resilient people leader who cares as much about their team's development, ambition and success as their own.

Take the next step in your retail career — with a brand that's led the way for over 35 years.