Ophthalmic Field Service Engineer

EssilorLuxottica; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Product allowance $1,500

Family & Friends discounts up to 50%

Up to 50% off Oakley

Volunteering opportunities

Job summary

EssilorLuxottica is seeking a Field Engineer / Service Technician to join our Brisbane-based team, supporting optometry customers across Queensland. The role covers installation, networking and software updates through to maintenance, troubleshooting and repairs, with support from a national technician network.

The position involves hands-on device lifecycle work, travel to regional customers, and benefits including product allowance, family discounts, Oakley discounts, and volunteering

Qualifications

• Proven experience in medical device service and support.
• Strong troubleshooting and diagnostic skills.
• Ability to provide remote phone and online IT support.

Responsibilities

• Install equipment and related system software.
• Provide remote troubleshooting and IT support to customers.
• Repair devices at customer sites and in the Service workshop.
• Ensure equipment QA is completed prior to installation.
• Maintain relationships with customers and communicate effectively.
• Log faults in company and manufacturer service systems and manage escalations.

Skills

Medical device service

Troubleshooting

IT support

Customer liaison

Job description

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We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

We are seeking an experienced and enthusiasticField Engineer / Service Technician to join our Brisbane-based team, supporting optometry and ophthalmic customers across Queensland. As part of our strong sales and service team, you’ll play a hands-on role across the full device lifecycle - from installation, networking, and software updates through to maintenance, troubleshooting, and repairs. With a diverse ophthalmic portfolio spanning consulting room furniture, OCTs, imaging devices, and retinal lasers, no two days will be the same.

This role is perfect for someone who loves IT, problem solving, and brings a proactive, can-do attitude. You’ll be supported by an experienced technician network across Australia and New Zealand, while playing a key role in the success of our Queensland sales team.

Working at Optimed, part of EssilorLuxottica

• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Local and global volunteering opportunities through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.

Your responsibilities

• Equipment installation, including associated system software
• Remote phone and online trouble shooting and IT support
• Device repairs at customer sites and in Service workshop
• Ensure that the equipment is prepared and QA complete prior to installation
• Maintain effective relationships and build trust with customers
• Ongoing trouble shooting, learning and knowledge sharing amongst the Service team
• Logging all faults within the company and manufacturer service systems
• Effective communication and management of major repairs and escalations for complex issues

About you

• Proven success in medical device service and support, ideally in a related field
• Able to complete manual movement of equipment, when required
• Excellent problem solving, analytical, trouble shooting skills
• Excellent time management and planning skills
• Clear and helpful telephone manner and interpersonal skills
• Self-motivated, results-oriented, and able to work autonomously
• Flexible with work travel, with occasional overnight to stays support regional customers
• Valid driver's license

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.