Operations Transformation Director

PwC Australia; Sydney; On-site; AUD 240,000 - 320,000; Full time

Job summary

PwC Australia is seeking an experienced Operations Transformation Director to lead large-scale transformation programs across Energy, Utilities and Mining sectors, driving efficiency and strategic roadmaps.

You will guide program and engagement leadership, diagnostics, operating model design, stakeholder management, and change adoption while shaping client-ready deliverables and business development opportunities.

Qualifications

• Practical experience in leading large-scale transformations in energy, utilities or mining.
• Strong analytical and diagnostic capability with data-to-insight skills.
• Excellent executive communication and stakeholder engagement.

Responsibilities

• Lead end-to-end delivery of large-scale operations transformation programs with cross-functional teams.
• Manage day-to-day project operations across multiple workstreams, ensuring quality, timeliness, and budget adherence.
• Proactively identify and resolve risks, issues, and roadblocks that could impact delivery.
• Lead design and implementation of target operating models and process redesigns.
• Craft client-ready deliverables and executive presentations.
• Coach and develop team members and manage competing priorities.
• Support proposals, statements of work, and client pitches.
• Drive change management and adoption planning and post-implementation support.

Skills

Leadership

Program governance

Stakeholder management

Data analysis

Executive storytelling

PowerPoint

AI productivity tools

Workshop facilitation

Change management

Strategic thinking

Tools

PowerPoint

ChatGPT/Claude

Copilot

Job description

Years of experience, hard-won instinct, and the confidence to back your perspective — this role is built for people who bring all three. As an Operations Transformation Director at PwC, you’ll bring your expertise in leading large-scale transformation and process improvement programs to uncover inefficiencies and design impactful roadmaps. You’ll be supporting organisations across the Energy, Utilities, and Mining sectors as they navigate complex operational challenges.

Why PwC?

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to makeareal impact. Here, your growth is our priority.You’llwork with leading teams, explorenew technologies, and unlock your full potential.

Whatyou’lldo:

Program & Engagement Leadership

• Lead end-to-end delivery of large-scale operations transformation programs, coordinating cross-functional teams and aligning stakeholders on scope, milestones, and success metrics.
• Manage day-to-day project operations across multiple workstreams, ensuring quality, timeliness, and budget adherence.
• Proactively identify and resolve risks, issues, and roadblocks that could impact delivery.

Diagnostics & Insights

• Conduct diagnostics through structured process analysis, data gathering, and stakeholder interviews.
• Formulate actionable insights and translate findings into high-quality, evidence-based recommendations.
• Deliver outcomes that are client-ready, defensible, and grounded in rigorous analysis.

Operating Model & Strategy

• Lead the design and implementation of target operating models, including organization design, process redesign, governance, and technology enablement.
• Define client strategies and process improvement initiatives that align with broader business objectives.
• Translate strategic recommendations into practical, executable roadmaps.

Client Deliverables & Communication

• Craft client-ready deliverables, reports, and executive presentations that clearly communicate complex findings and recommendations.
• Present confidently to senior client stakeholders, adapting messaging to the audience.

People Leadership

• Lead, coach, and develop team members — assigning work aligned to individual skill levels and development goals.
• Provide regular, constructive feedback and create a respectful, inclusive team environment.
• Champion team member growth, career development, and wellbeing, consistent with PwC's "Grow Here, Go Further" philosophy.

Stakeholder Management & Data-Driven Decision-Making

• Partner with client and internal stakeholders to enable data-driven decision-making.
• Build trusted relationships with stakeholders at multiple levels of seniority.

Business Development

• Support business development activities by contributing to proposals, statements of work (SOWs), and pitch materials.
• Identify opportunities to extend or expand client engagements.

Change Management & Adoption

• Drive change management and adoption planning, including stakeholder engagement strategies, tailored communications, and training.
• Provide post-implementation support to ensure sustained adoption and realization of transformation benefits.

Whatwe’relooking for:

• Practical experience in the Energy, Utilities and Mining sector.
• Proven experience leading large-scale operations transformation, process improvement, or operating model redesign programs.
• Strong analytical and diagnostic capability, with the ability to translate data into strategic insight.
• Demonstrated people leadership experience — coaching, developing, and managing teams.
• Excellent stakeholder management and communication skills, including senior executive presentation experience.
• Experience contributing to business development, proposals, or client pitches
• Highly developed executive-level slide design and storytelling skills(PowerPoint)
• Strong change management and stakeholder engagement capability.
• Proficiency with relevant AI and productivity tools (e.g., ChatGPT/Claude, Copilot) to enhance delivery efficiency.
• Workshop facilitation experience across operational and executive audiences
• Ability to maintain 100% compliance with firm policies, ethics, and risk protocols

Don'tmeet every requirement?

We encourage you to apply. We value all forms of experiencethatmay betransferrable and relevant.

What you’ll gain:

• Leadership development programs and executive coaching designed to help you inspire teams and accelerate your career growth.
• A culture valuing diverse perspectives, empowering leaders to drive innovation and collaboration, learn more about our commitment to Inclusion and Diversity and First Nations Prosperity
• A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.
• Flexibility means trusting you to choose when, where, and how you work, balancing what’s best for you, your team, and your clients to grow and thrive together.
• Being part of a community united by purpose, delivering impact that reaches clients, communities, and the future you’re shaping.

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.

Ready to grow here and go further? Join PwC Australia as a Operations Transformation Director and make an impact that goes beyond the expected and take your next step with a team shaping the future.

We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic and to maintaining a safe, respectful workplace for everyone. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.

We welcome applications from individuals seeking part-time arrangements.

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