Operations Training Specialist

Bakers Delight; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Bakers Delight is looking for an Operations Training Specialist to coach teams, support franchisees and lift operational performance across our bakery network. The role is based in Melbourne or Brisbane with regular travel across Australia and time spent in stores coaching and driving operational excellence.

You’ll have hands-on coaching, training and relationship-building skills, plus a baking qualification and a passion for helping teams succeed.

Qualifications

• Excellent coaching, training and communication skills.
• Strong operational and commercial acumen.
• A proactive, hands-on approach and willingness to travel.
• Flexibility to travel regularly throughout Australia.

Responsibilities

• Support new bakery openings and ownership transitions with hands-on coaching, training and support.
• Coach franchisees and bakery teams to improve operational performance and profitability.
• Deliver practical training and capability-building initiatives across the network.
• Assist bakeries needing additional operational support, including improvement plans.
• Support bakeries to meet operational, food safety and brand standards while collaborating across the network.

Skills

Coaching

Training delivery

Communication

Operations management

Education

Bakery qualification

Job description

At Bakers Delight our vision is to be the most loved bakery in every community. We've built our business through commitment to the quality of our product, the development of our people and by providing a delightful experience to all of our customers.

The Opportunity

We have an exciting opportunity for someone ready to take their experience beyond one bakery to join one of Australia's most loved bakery brands as an Operations Training Specialist.

Reporting to the State Director and based in either Melbourne or Brisbane, you'll use your practical knowledge to coach teams, support franchisees and lift operational performance across our network to make a genuine difference in our bakeries.

You'll work closely with franchisees, bakery teams and support office stakeholders across our network. This is a highly hands-on role, with regular travel across Australia and plenty of time spent in our bakeries, coaching teams and supporting operational excellence. Some of the things that will keep you busy include:

• Supporting new bakery openings and ownership transitions through hands-on operational coaching, training and support.
• Coaching franchisees and bakery teams to improve operational performance, profitability and overall business outcomes.
• Delivering practical training and capability-building initiatives that drive long-term success across the network.
• Assisting bakeries requiring additional operational support, including developing and implementing improvement plans.
• Supporting bakeries to meet operational, compliance, food safety and brand standards while building strong, collaborative relationships across the network.

Let's hear about you!

You'll have experience in an operational, training, coaching or business improvement role within a retail, hospitality, franchising, FMCG or multi-site environment. Better still, you'll bring a baking qualification and first-hand knowledge of bakery operations.

You're a natural relationship builder who enjoys working with people and helping them succeed. You can quickly identify opportunities for improvement, provide practical advice and support teams to achieve positive outcomes.

You'll also bring:

• excellent coaching, training and communication skills;
• strong operational and commercial acumen;
• a proactive, hands-on approach and willingness to work alongside bakery teams; and
• flexibility to travel regularly throughout Australia.

Most importantly, you'll be passionate about supporting people, driving operational excellence and making a genuine difference to the success of our bakery network.

Why Bakers Delight?

Working in a full time capacity, you'll enjoy being part of a collaborative and supportive Operations Team that genuinely values partnership, continuous improvement and helping others succeed.

Along with the opportunity to travel, build meaningful relationships and make a genuine impact, you'll also enjoy reward and recognition programs, discounted health insurance and novated leasing options, as well as flexible working arrangements when you're not travelling.