Operations Team Lead

Eucalyptus Spa; Warrnambool; On-site; AUD 122,000 - 139,000; Full time

Job summary

Eucalyptus Spa in Warrnambool, VIC, Australia, seeks a Manager Operations Support and Projects to lead strategic improvements across water, wastewater and reuse systems. The role oversees major customer relationships, trade waste and natural asset programs, driving safety and regulatory compliance while delivering capital works initiatives.

The successful candidate will have a tertiary engineering/science background, proven leadership, and strong collaboration with regulators and internal teams

Qualifications

• Bachelor's or higher in engineering, science or project management.
• Proven leadership of diverse teams in water/wastewater environments.
• Experience with water treatment operations and regulatory interfaces.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead strategic planning and continuous improvement initiatives for water, wastewater and reuse systems to support operational efficiency and compliance.
• Manage investigation, design and delivery of minor operational capital works projects.
• Oversee major customer and trade waste services, ensuring accurate billing data and high-quality customer service.
• Coordinate biodiversity, recycled water and biosolids programs for environmental sustainability and regulatory compliance.
• Provide leadership to teams and contractors, promoting safety, capability development and collaborative relationships.

Skills

Leadership

Project management

Stakeholder management

Regulatory compliance

Strategic planning

Communication

Education

Engineering/Science degree

Project Management certification

Job description

Manager Operations Support and Projects

We have a temporary full-time position for a Manager Operations Support and Projects, based in Warrnambool, contracted until February 2028. This position comes with a generous salary of $122,229 to $139,253 p.a. plus superannuation.

We're looking for someone to lead and deliver strategic improvements across our water and wastewater systems while driving operational excellence, regulatory compliance and customer satisfaction. This is a dynamic leadership role overseeing major customer relationships, trade waste and water supply services, as well as natural asset and recycling programs aligned to our strategic priorities.

What you'll be doing

• Lead strategic planning and continuous improvement initiatives for water, wastewater and reuse treatment systems to support operational efficiency, compliance and long‑term business outcomes.
• Manage the investigation, design and delivery of minor operational capital works projects, including identifying treatment asset improvement opportunities for future planning programs.
• Oversee major customer and trade waste services, ensuring accurate billing data, strong stakeholder relationships and high‑quality customer service outcomes.
• Coordinate biodiversity, recycled water and biosolids programs to ensure environmental sustainability, regulatory compliance and effective management of natural assets.
• Provide leadership and support to teams and contractors by promoting a strong safety culture, developing staff capability and fostering collaborative relationships across the organisation and industry stakeholders.

What you’ll bring

• A tertiary background in engineering, science, project management or a related discipline with proven experience in leading a diverse team.
• Strong experience within the water supply and wastewater sector, including experience in processing and treatment plant operations.
• Demonstrated leadership experience and the ability to guide, support and develop a high‑performing team.
• The ability to provide sound, timely advice and influence decisions that shape our service delivery.
• A proactive, solutions‑focused approach with sound judgement and the ability to manage priorities.
• Excellent communication and relationship‑building skills, including the ability to work effectively with regulators and internal teams.
• A strong commitment to safety, accountability and high‑quality outcomes for our people, customers and the environment.

For further details, see the position description available