Operations Support Team Member (AM)

Dragonfly; Sydney; On-site; AUD 34,440,000 - 44,083,000; Full time

Benefits offered by this job

Award hourly rate

Growth opportunities

Team environment

Job summary

Dragonfly is seeking an Operations Support Team Member for our Pemulwuy delivery hub in Sydney. You will support daily operations, coordinate with drivers and partners, and help keep parcels moving efficiently while maintaining high service standards.

The role suits someone hands-on with warehouse experience who thrives in a fast-paced environment and is looking to grow within a rapidly expanding logistics business.

Qualifications

• Experience in operations, transport or warehouse environments.
• Strong customer service and solutions-focused mindset.
• Excellent communication skills, both verbal and written.
• Proficiency with Microsoft Office and basic software tools.
• Ability to lift up to 20 kg and handle manual tasks safely.

Responsibilities

• Support daily delivery operations by preparing reports and tracking packages.
• Handle incoming/outgoing packages, including returns, ensuring smooth flow.
• Coordinate with Drivers and Delivery Partners to load and resolve issues.
• Assist call centre with customer updates, via phone or email.
• Collaborate with Supervisors to maintain day-to-day operations.
• Assist with truck loading/unloading and sortation during peak times.
• Maintain accurate records through data entry and escalation when needed.
• Keep the work area clean, safe and organised per health and safety standards.

Skills

Operations support

Customer service

Communication

Microsoft Office

Physical fitness

Job description

Come transform the future with us!What is a typical workday?This is an exciting opportunity for an Operations Support Team Member seeking stability, career progression, and a pathway into logistics management. With two positions available, we are looking for the adaptable, proactive and innovative individuals to join our Sydney (Pemulwuy) team and grow within our fast-paced business.About Dragonfly:Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.About the Role:We’re on the lookout for a hands-on Operations Support team members to join our Pemulwuy delivery hub. If you’ve got experience working in a warehouse or operations environment and are confident liaising with drivers, coordinating deliveries, and keeping things running smoothly behind the scenes, this could be the role for you.You will be the go-to person for supporting the flow of packages in and out of the site, helping to prepare daily loads, coordinating with delivery partners, supporting drivers on the road, and jumping in where needed to keep everything moving efficiently. You’ll also work autonomously to ensure issues are flagged early and resolved quickly.This is an excellent opportunity for someone who thrives in a fast-paced environment, is a team player, enjoys being hands-on and is looking for the next step in their career pathway.Schedule: 5:30am - 1:30pm, Sunday - ThursdayKey Responsibilities:Support daily delivery operations by preparing reports and assisting with package tracking and processing.Handle incoming and outgoing packages, including returns, to ensure the efficient flow of parcels.Work closely with Drivers and Delivery Partners to coordinate loadout and resolve any delivery issues quickly.Liaise with the call center to assist with customer updates or queries, providing on-the-ground support, and occasionally contacting customers directly via phone or email.Partner with Supervisors and team members to maintain smooth, day-to-day operations across the delivery centre.Jump in to assist with truck loading and unloading, ensuring packages are sorted and ready on time.Support the sortation team during peak times to meet delivery deadlines.Keep accurate records through data entry and escalate any issues or special cases to Supervisors as needed.Maintain a clean, safe, and organised work area in line with health and safety standards.Required Qualifications and Experience:Previous experience in an operations, transport or warehouse environment.Strong customer service and solutions-focused mindset.Excellent communication skills.Proficiency in Microsoft Office suite and other relevant software.Ability to lift up to 20kgs.Why Join Dragonfly Shipping?Award hourly rate.Join a supportive, team-oriented environment.Genuine growth opportunities within our rapidly growing company.If this sounds like the opportunity for you, apply now and be one step closer to joining our team!Sending packages should be simple.Dragonfly stands for a different way of doing e-commerce delivery in Australia.Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.Welcome to Dragonfly.