Operations Support Officer

Department of Justice; Perth; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Flexible working

Career development

Learning and development

Health and wellbeing programmes

Job summary

Department of Justice operates the Sheriff’s Operations Centre (SOC), a 24/7 hub delivering operational support to the Sheriff’s Office across Western Australia. The SOC coordinates resources for regional court circuits and provides timely advice, security and risk mitigation for frontline operations.

The role focuses on enforcing civil orders, court security, and custodial services, with opportunities for career progression and a supportive learning environment within a large government agency.

Qualifications

• Shapes and Manages Strategy – analyse operational information, identify risks, support planning.
• Achieves Results – coordinate operations in fast-paced environments, manage priorities, incidents.
• Communicates and Influences Effectively – provide accurate operational advice, briefings, and stakeholder communications.

Responsibilities

• Enforcing civil court orders.
• Enforcing fines, penalties and infringement notices.
• Serving witness summonses for the State.
• Delivering court and tribunal security and custodial services.
• Managing jury services across Western Australia.

Skills

Strategy & planning

Operational coordination

Communication & briefing

Job description

This is a permanent, full time vacancy. There are 3 permanent positions available for immediate filling.

About the role

The Sheriff’s Operations Centre (SOC) is a critical business unit within the Operations and Capability Branch, delivering 24/7 operational support to the Sheriff’s Office across Western Australia. As the central coordination hub, the SOC plays a vital role in supporting frontline operations, providing timely advice, situational awareness, and operational coordination. The team is responsible for managing critical incident notifications, delivering security and operational advice, providing tactical support to mitigate operational risks, and coordinating resources for regional court circuits, including both in-person and audio-visual proceedings. Operating seven days a week as the Sheriff’s Office's central point of contact, the SOC contributes to the safe, efficient, and effective delivery of court security and custodial services across the state, ensuring a coordinated response to operational demands and emerging issues. The Sheriff’s Office of Western Australia plays a vital role in supporting the justice system and community safety across the State.

Our responsibilities include:

• Enforcing civil court orders
• Enforcing fines, penalties and infringement notices
• Serving witness summonses on behalf of the State
• Delivering court and tribunal security and custodial services
• Managing jury services across Western Australia

Suitability Requirements

• Shapes and Manages Strategy – demonstrated ability to analyse operational information, identify emerging risks and issues, and contribute to operational planning and decision‑making to support safe and effective service delivery across a complex operational environment.
• Achieves Results – demonstrated experience coordinating operational activities in a fast‑paced environment, including managing competing priorities, responding to incidents, and ensuring the timely delivery of services and operational support.
• Communicates and Influences Effectively – well‑developed communication skills, including the ability to provide accurate operational advice, prepare clear reports and briefings, and communicate effectively with a diverse range of stakeholders during routine operations and critical incidents.

The suitability requirements outlined will be what the panel will assess throughout the selection process.

Eligibility

Special requirements – It is a requirement of the position holder to hold a valid driver’s licence.

Benefits and opportunities

• Flexible working arrangements
• Career pathway opportunities
• Learning and development opportunity programmes
• Health and wellbeing programmes including Fitness passport providing a wide range of gym, pool, and fitness Centre discounts available for employees and their families.
• Check out the attached Applicant Information Pack to find out other benefits of working for Justice.

Subsequent Vacancies

Applicants found suitable but not recommended for this vacancy may be considered for subsequent similar vacancies for a period of twelve (12) months, in accordance with section 7d of the Commissioner’s Instructions No.48 – Recruitment, Selection and Appointment to Permanent Vacancies, and section 9d of the Commissioner Instructions 49 – Recruitment, Selection and Appointment to Fixed Term Vacancies. Permanent, fixed term, full time and part time appointments may be offered in the Perth Metropolitan area during this period.

For further job‑related information, if you would like further information regarding the vacancy please contact Craig Moody, Principal Project Officer on [phone] for a confidential discussion.

Equity and Diversity

The Department of Justice is committed to building a diverse, inclusive and accessible workplace that reflects the community we serve. We strongly encourage applications from people of all backgrounds and experiences. Aboriginal and Torres Strait Islander applicants can access support by following this link . Reasonable adjustments are available throughout the recruitment process. For a confidential discussion about support or adjustments, please contact the person listed above or email [e-mail] .

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