Operations Support Officer

Helping Hand Aged Care; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,899 peryear

Meal and Entertainment Card $2,650 tax

Discounted private health insurance

Employee Assistance Program (EAP)

Fitness Passport Program with gym disc

Access to Employee Assistance Program

Job summary

Helping Hand Aged Care in Salisbury South is seeking an Operations Support Officer to manage staff rosters across our home care services. You’ll collaborate with service managers and support workers to ensure coverage, award compliance, and continuity of care, while providing essential administrative support.

This role operates across a seven-day roster with shifts from early to late. You’ll bring experience in rostering, strong IT skills, and the ability to adapt to changing service needs while

Qualifications

• Certificate III or IV in Business Administration or equivalent.
• Proficient in Microsoft Office and cloud-based tools.
• Experience with rostering or scheduling software.
• NDIS checks or willingness to obtain.

Responsibilities

• Develop and maintain accurate staff rosters using scheduling systems.
• Respond to availability changes, leave, and service needs in real time.
• Liaise with service managers to ensure client staffing requirements are met.
• Monitor roster efficiency, gaps, and trends for quality care.
• Provide administrative support to service teams.

Skills

Rostering software

Microsoft Office

Communication

Organisational skills

NDIS screening

Education

Certificate III/IV in Business Administration

Job description

Description

Employment Type: Max Term (12 Months), Full Time and Casual

Location: Salisbury South

There to care. Here for good. An exciting opportunity exists to join our team as an Operations Support Officer - Rostering/Scheduling. Here at Helping Hand we've been a leading provider of aged care in communities across South Australia since 1953. That's a long journey, and we're proud of our stability and strength. Now, we're on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.

A brighter future with Helping Hand, for older people and for you.

Are you a master of rostering and schedules, a champion of administration, and passionate about supporting frontline teams to deliver exceptional care? We're looking for people to join our dynamic team and help us ensure our services run smoothly and efficiently.

As our Operations Support Officer, you'll play a pivotal role in managing staff schedules across our home care services. You'll work closely with service managers and support workers to ensure optimal coverage, compliance with award conditions, and continuity of care for our clients. You will also support your care team with exceptional administrative support.

At Helping Hand, we believe in empowering our people with meaningful work, growth opportunities, and a collaborative culture that puts people first.

This position operates across a seven-day roster with operating hours between 7am and 8pm.

Successful applicants will be required to demonstrate flexibility to work across the above roster, including morning, afternoon and evening shifts.

You’ll also make an impact by:

• Developing and maintaining accurate staff rosters using our scheduling systems.
• Responding to changes in availability, leave, and service needs in real-time.
• Liaise with internal teams to ensure staffing aligns with client requirements.
• Monitor and report on roster efficiency, gaps, and trends.
• Support service administration in key service streams.

What you’ll bring

• Completion of (or working towards) a Certificate III or IV in Business Administration, or equivalent experience.
• Proficiency in Microsoft Office applications and confidence using cloud-based technologies.
• Knowledge of rostering or scheduling software.
• Strong communication and organisational skills, with the ability to manage multiple priorities.
• NDIS Worker Screening Check or willingness to obtain one.

You’ll stand out from the crowd if you have some of the following:

• Experience in the aged care sector.
• Knowledge of legislative and quality requirements for aged care.
• A qualification in Business Administration or a related field.

Why Helping Hand?

We are who you are

At Helping Hand, you'll find real support from teammates and managers who share your values and strengths.

We are where you are

Helping Hand operates in over 20 communities across South Australia, where we were born and where our roots will always be.

We care how you are

Be part of a kind, friendly team that genuinely cares about you and your wellbeing.

You’ll also enjoy a range of other benefits:

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
• Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
• Access to an Employee Assistance Program (EAP)

Are you ready to lend a helping hand?

Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they are submitted and conducting interviews accordingly.

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.