Operations Supervisor (Student Accommodation)

Scape; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Annual flu vaccinations

Insurance discounts

Well-being month and a day off

Birthday leave

Referral bonuses

EAP / Sonder & Duress support

Job summary

Scape is seeking an Operations Supervisor in Sydney to lead and support the Customer Experience Team, ensuring the safety and well-being of residents and the building. You will act as the escalation point for residents and stakeholders, coordinating responses and guiding a dynamic team.

The role requires a minimum of 3 years in supervisory work within property management or customer service, with strong leadership, communication, and organizational skills.

Qualifications

• Experience: minimum of 3 years in a supervisory role within property management or a customer service-related environment.
• Leadership: natural leader who makes measured decisions under pressure.
• Positive attitude with growth mindset and adaptability.
• Immaculate presentation and organizational skills.

Responsibilities

• Provide leadership support to the Customer Experience Team and ensure well-being and safety of residents and the building.
• Be the go-to escalation point for residents and key stakeholders, supporting issues and coordinating responses.
• Lead and inspire team members, communicating effectively with diverse groups and maintaining a constructive work environment.

Skills

People leadership

Customer service

Property management

Communication

Team leadership

Decision making

Multitasking

Cultural sensitivity

Job description

Sydney | Scape Lachlan & Ascot | Full-time

WHO WE ARE?

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 19,500 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

THE ROLE

Are you a natural leader ready to make your mark? Do you thrive in dynamic environments and excel at ensuring the well-being and safety of others? If so, we have the perfect role for you at Scape in a centrally located and convenient Scape Sydney location!

As an Operations Supervisor, you will provide essential leadership support to our Customer Experience Team Members. Your mission will be to ensure the well-being and safety of our residents, team members, and the building itself. You will be the go-to point for escalation, providing support to residents and key stakeholders.

Please note: The successful candidate must be willing to undertake a National Police Check and a Working with Children check

THE IDEAL CANDIDATE

Are you someone who can bring:

• Experience: Minimum of 3 years in a supervisory role within property management or a customer service-related environment.
• Leadership Skills: A natural leader who makes measured decisions under pressure.
• Positive Attitude: Confidence in sharing ideas and evolving with our growing business.
• Immaculate Presentation: Exemplary personal presentation and organizational skills.
• Multitasking Ability: Skill in prioritizing tasks and reporting to management.
• Communication Skills: Ability to communicate effectively with a diverse range of people and demonstrate cultural sensitivity.
• Team Leadership: Ability to lead and inspire team members with different personalities.
• Outgoing Personality: An energetic and confident approach to leadership and resident support.

If you're ready to take on a role where your leadership can truly make a difference, we want to hear from you!

PERKS & BENEFITS

At Scape, we are all about creating and sharing the good vibes. Below are just some of the perks of joining our team:

• Annual flu vaccinations and skin checks to keep you healthy and thriving.
• Insurance discounts up to 10% with top providers like Bupa, nib, and NobleOak.
• A month dedicated to your well-being and health, plus a day off to celebrate however you want.
• Passionate work environment that inspires and energizes.
• Birthday leave because your special day deserves to be celebrated.
• Generous referral bonuses (up to $5k) for bringing great talent to our team.
• EAP, Sonder & Duress support to ensure your peace of mind.

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.

Please note that we will review applications and contact candidates on a rolling basis. The earlier you apply for this opportunity, the better!

No agencies please.

At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.