Customer Experience - FT

Scape Australia; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health & wellbeing initiatives

Rewards program

Leave benefits

Employee discounts

Inclusive culture

Job summary

Scape Australia is seeking a proactive Customer Experience ambassador to welcome residents, manage check-ins and check-outs, and support front-of-house operations.

You will build connections, handle leases and records with accuracy, help run resident events, and collaborate with the Student Experience team to create a vibrant community.

The role requires clear communication, reliability, and a positive, professional approach to every interaction; a National Police Check and WWCC may be required.

Responsibilities

• Welcome residents and visitors with energy, managing check-ins, check-outs, and front-of-house operations.
• Build genuine connections, listen, and respond to residents with care and professionalism.
• Handle leases, accounts, and records with accuracy and confidence.
• Bring the community to life through events, activations, and student programs.
• Go above and beyond to create memorable experiences that make residents feel at home.
• Team up with colleagues to hit targets, solve challenges, and keep operations running smoothly.

Job description

WHO WE ARE

At Scape Australia, we do more than provide student accommodation. We create thriving, fun communities where students can live, learn, and grow. With over 20,000 residents across Australia, we combine smart design, brilliant service, and good vibes to make every resident feel welcome.

Now part of The Living Company, we’re shaping the future of student living, one amazing experience at a time.

YOUR ROLE

As part of the Customer Experience team, you’ll be the face of Scape, ensuring every resident, visitor, and stakeholder feels welcomed, supported, and heard. You’ll play a key role in front‑of‑house operations, resident support, relationship management, events, and safety, while helping create a vibrant, inclusive, and thriving student community.

Day‑to‑day you will:

Welcome residents and visitors with energy, managing check‑ins, check‑outs, and everything front‑of‑house.

Build genuine connections, listen, and respond to residents with care and professionalism.

Handle leases, accounts, and records with accuracy and confidence.

Bring the community to life and support our Student Experience team through events, activations, and student programs.

Go above and beyond to create memorable experiences that make residents feel at home.

Team up with colleagues to hit targets, solve challenges, and keep operations running smoothly.

THE IDEAL CANDIDATE

You’re a natural communicator, a proactive problem‑solver, and someone who thrives in dynamic, people‑focused environments. You are:

Passionate about customer experience and relationship management.

Enthusiastic, energetic, and able to engage with young adults while maintaining professionalism.

Organised, able to multitask, and thrive in a fast‑paced environment.

Calm and composed when posed with resident queries.

Please note: The successful candidate must be willing to undertake a National Police Check and a Working with Children Check (WWCC) prior to starting in the position.

WHY YOU'LL LOVE WORKING AT SCAPE

We don’t just create a great place to work, we bring the good vibes every single day. Here’s a sneak peek at some of the perks that come with joining our team:

Health, wellbeing, and safety initiatives to support you at work and beyond.

Competitive rewards, recognition, and referral programs.

Leave and lifestyle benefits to help you recharge and celebrate milestones.

Access to exclusive employee discounts and partner offers.

A passionate, inclusive culture focused on connection, growth, and good vibes.

Scape Australia and The Living Company honours and welcomes the rich heritage and contributions of the Traditional Custodians of the land and pays respect to their Elders past, present and future. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated