Customer Experience - Casual

Scape Australia; Sydney; On-site; AUD 34,000 - 44,000; Full time

Job summary

Scape Australia in Sydney is looking for a casual Customer Experience team member to welcome residents and visitors, manage front-of-house operations, and support a vibrant student community. You will engage with residents, handle daily front-desk duties, and help maintain a welcoming, inclusive environment.

In this role you will build genuine connections, respond to queries with care, manage records, and assist with resident programs and events, all while staying energetic, professional, and

Qualifications

• You are passionate about customer experience and relationship management.
• You are an energetic, engaging communicator.
• You are organized, able to multitask, and thrive in a fast-paced environment.
• You stay calm and professional when handling resident questions.

Responsibilities

• Welcome residents and visitors, manage check-ins and check-outs, and oversee front-of-house operations.
• Build genuine connections and respond to residents with care and professionalism.
• Handle leases, accounts, and records with accuracy and confidence.
• Support the Student Experience team through events, activations, and resident programs.
• Collaborate with colleagues to hit targets and keep operations running smoothly.

Skills

Customer service

Relationship management

Communication

Problem solving

Job description

Sydney | Scape Cleveland | Casual

WHO WE ARE

At Scape Australia, we do more than provide student accommodation. We create thriving, fun communities where students can live, learn, and grow. With over 20,000 residents across Australia, we combine smart design, brilliant service, and good vibes to make every resident feel welcome.

Now part of The Living Company, we’re shaping the future of student living, one amazing experience at a time.

YOUR ROLE

As a casual team member in the Customer Experience team, you’ll be the face of Scape, ensuring every resident, visitor, and stakeholder feels welcomed, supported, and heard. You’ll play a key role in front-of-house operations, resident support, relationship management, events, and safety, while helping create a vibrant, inclusive, and thriving student community.

Day-to-day you will:

• Welcome residents and visitors with energy, managing check-ins, check-outs, and everything front-of-house.
• Build genuine connections, listen, and respond to residents with care and professionalism.
• Handle leases, accounts, and records with accuracy and confidence.
• Bring the community to life and support our Student Experience team through events, activations, and student programs.
• Go above and beyond to create memorable experiences that make residents feel at home.
• Team up with colleagues to hit targets, solve challenges, and keep operations running smoothly.

THE IDEAL CANDIDATE

You’re a natural communicator, a proactive problem-solver, and someone who thrives in dynamic, people-focused environments. You are:

• Passionate about customer experience and relationship management.
• Enthusiastic, energetic, and able to engage with young adults while maintaining professionalism.
• Organised, able to multitask, and thrive in a fast-paced environment.
• Calm and composed when posed with resident queries.

Please note: The successful candidate must be willing to undertake a National Police Check and a Working with Children Check (WWCC) prior to starting in the position.

WHY YOU'LL LOVE WORKING AT SCAPE

We don’t just create a great place to work, we bring the good vibes every single day. Here’s a sneak peek at some of the perks that come with joining our team:

• Annual flu vaccinations and skin checks to keep you healthy and thriving.
• Passionate work environment that inspires and energizes.
• EAP, Sonder & Duress support to ensure your peace of mind.
• A passionate, inclusive culture focused on connection, growth, and good vibes.

Scape Australia and The Living Company honours and welcomes the rich heritage and contributions of the Traditional Custodians of the land and pays respect to their Elders past, present and future. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated