Operations Supervisor - Skybus

SkyBus; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Employee Assistance Program

Career progression

Free on-site parking

Job summary

SkyBus is seeking a Supervisor to lead a pool of Bus Drivers at the Mascot depot and partner closely with Sydney Airport to ensure safe, reliable and high-quality services for customers.

The role emphasizes coaching, rostering, incident investigations, and continuous improvement to achieve business goals and exceptional customer experiences.

Qualifications

• Experience leading large teams in fast-paced operations.
• Strong communication and problem-solving skills.
• Ability to exercise sound judgement to make quick decisions.

Responsibilities

• Oversee a pool of Bus Drivers at Mascot depot and optimise performance.
• Collaborate with Sydney Airport and stakeholders to deliver operational excellence.
• Lead coaching, rostering decisions and incident investigations to prevent recurrence.
• Drive continuous improvement to processes, safety, and customer experience.
• Support frontline staff during incidents and emergencies and manage disciplinary matters.

Skills

Team leadership

Communication

Problem solving

Decision making

Education

Bachelors degree in Business/Logistics/Management

Tools

MS Office

Fleet management software

Job description

About us:

SkyBus is Australasia's leading airport transit company. We take passengers on trips of a lifetime 365 days a year. We are not your average bus company - we are fearless and have our eyes on the future.

As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the people we serve.

The opportunity:

At SkyBus, we pride ourselves on providing first in class service, and the Supervisor role plays a key role in ensuring this quality service is maintained and opportunities for improvement are identified and actioned. This role will be an ideal fit for someone that is passionate about building strong relationships with staff, improving operational performance and driving business profitability

Reporting to the Manager - Service Delivery, you will have direct accountability for a pool of Bus Drivers based at our Mascot depot and ensure they are performing at an optimum level at all times. Encouraging a safety and customer-centric culture through leadership and regular engagement is crucial in this role as we strive to continually provide safe, clean, affordable and reliable services for our valued customers. You will also play a key role in fostering a strong working relationship with Sydney Airport, partnering closely with key stakeholders to deliver operational excellence and achieve shared objectives.

What you'll be involved in:

• Working collaboratively with Sydney Airport on a daily basis to ensure seamless operations, exceptional customer experiences, and the achievement of mutual business goals.
• Aligning your team to business values and objectives through active leadership
• Developing employee capabilities through coaching, training and succession planning
• Allocating resources and making ongoing changes as part of rostering to meet operational requirements
• Conducting the investigation of incidents, accidents, and customer complaints to determine cause and taking necessary actions to prevent reoccurrence
• Managing fleet maintenance and presentation by collaborating with the Workshop Manager to ensure fleet reliability, cleanliness and safety
• Ensure compliance with service contract obligations by analysing operational performance data
• Providing support to frontline employees during incidents and emergencies
• Adopting a continuous improvement approach to all business processes
• Conducting performance improvement meetings and attending to disciplinary matters
• Being active in the network by performing Bus Driver and Customer Service Officer duties when required

The boxes you'll tick:

• A connection with our values - Passion, Integrity, Respect, Authenticity, Humility
• Relevant tertiary qualifications in Business, Logistics, Management or equivalent highly desirable
• Experience working in a fast-paced operational environment leading large teams
• High level of initiative and demonstrated ability to exercise sound judgement in making quick decisions
• Strong computer literacy, communication and problem-solving skills
• High level of initiative and ability to exercise sound judgement in making quick decisions
• Hold or have the ability to obtain a heavy vehicle drivers licence (HR or above), CPVV Driver Accreditation and Working With Children Check

Why SkyBus:

• We are Australasia’s most iconic mass transit bus operator with a world-class reputation for delivering fast, frequent and affordable travel
• We have a diverse, inclusive, and supportive work environment that enables you to succeed
• We care for our people and provide an Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counselling, and legal advice
• We offer secure and long term employment with genuine career progression opportunities locally and interstate
• We have free on-site car parking available for all employees

SkyBusis proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.