Customer Service Ambassador - Full Time

Kinetic; City of Hume; On-site; AUD 50,000 - 60,000; Full time

Job summary

SkyBus is seeking a friendly Customer Service Ambassador to join our frontline team at busy airport terminals. You will welcome travellers, promote SkyBus services, and convert interest into passengers while upholding brand standards.

In this full-time role, you’ll deliver outstanding service, handle enquiries with empathy, assist with e-kiosk sales, and work a 5-7 schedule across two main locations, including Tullamarine and Southern Cross Station. Applicants must have Australian work rights.

Qualifications

• Excellent communication and interpersonal skills.

Responsibilities

• Welcome and greet customers at SkyBus terminals and inside airport.
• Proactively promote SkyBus services using a confident, professional sales approach.
• Convert prospective customers into SkyBus passengers and achieve set sales targets.
• Assist with e-kiosk sales and provide accurate service information to travellers.
• Represent SkyBus with immaculate personal presentation in line with uniform and grooming standards.
• Help ensure terminals are spotless by regularly cleaning and sanitising customer areas.
• Liaise with airport and contractor stakeholders to support seamless operations.
• Champion excellent customer service, handling enquiries or difficult situations with empathy, professionalism, and respect.

Skills

Excellent communication

Interpersonal skills

Sales oriented

Premium brand representation

Calm under pressure

Self-motivated

Australian work rights

Job description

The Opportunity

We are seeking an enthusiastic Customer Service Ambassador to join us full time to be the face of SkyBus. This role is all about creating outstanding first impressions, driving brand awareness, and helping customers choose SkyBus as their preferred airport transfer.

What You’ll Do

• Welcome and great customers at SkyBus terminals and inside airport.
• Proactively promote SkyBus services using a confident, professional sales approach.
• Convert prospective customers into SkyBus passengers and achieve set sales targets.
• Assist with e-kiosk sales and provide accurate service information to travellers.
• Represent SkyBus with immaculate personal presentation in line with uniform and grooming standards.
• Help ensure terminals are spotless by regularly cleaning and sanitising customer areas.
• Liaise with airport and contractor stakeholders to support seamless operations.
• Champion excellent customer service, handling enquiries or difficult situations with empathy, professionalism, and respect.

What You’ll Bring

• Excellent communication and interpersonal skills with a warm, approachable style.
• Confidence in engaging with the public and a passion for sales and customer service.
• Strong personal presentation and the ability to represent a premium brand.
• Ability to remain calm under pressure, solve problems quickly and de-escalate conflict where needed.
• A self-motivated, energetic approach and adaptability in a fast-changing environment.
• Hold Australian work rights (Australian Citizen or Permanent Resident)

Rosters

As SkyBus is a 7-day week operation, this role will fall under our Relief roster where our Customer Service Ambassadors are required to cover shifts between the hours of 5:30am and 10:30pm, with two main shift groups consisting of AM and PM. These shifts would be based at our 2 primary locations; Tullamarine Airport & Southern Cross Station across a 5 over 7-day roster.

About Us

SkyBus is Australasia's leading airport transit company. We take passengers on trips of a lifetime, 365 days a year. Our services receive consistently high customer satisfaction ratings, and our iconic Australian-built red double decker buses are the pride of the fleet. We're a great place to work, we look after our people, and they are proud to work for SkyBus.

How to Apply?

If this sounds like you and you’re ready for a rewarding career with SkyBus, click Apply for this job now! There has never been a better time to join SkyBus.

SkyBus is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.