Operations Supervisor

FedEx Australia; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary package + superannu

Discretionary bonus scheme

Extensive employee perks, corporate福利

Ongoing training, tuition assistance

Career progression opportunities

Job summary

FedEx Australia in Erskine Park, NSW, is seeking an energetic Operations Supervisor to lead our Pick-up & Delivery team. You will oversee daily fleet execution, supervising direct employees, agency staff and contracted couriers, and drive operational excellence in a high‑volume logistics environment.

Reporting to the Operations Manager, this role focuses on coaching, safety, incident prevention, and continuous improvement.

Qualifications

• Proven People Leadership (Essential): Prior experience managing, supervising, and developing frontline teams - with a strong ability to engage, motivate, and build accountability.
• Industry Experience (Highly Advantageous): Background in transport, courier/express freight, logistics, or fleet operations.
• Safety Champion: Demonstrated commitment to workplace health and safety, with practical experience delivering regular safety and toolbox briefings.
• Resilience in Dynamic Environments: Proven ability to manage competing priorities, problem-solve on the fly, and adapt to ongoing operational change.
• Workforce Oversight: Experience supervising mixed workforce models (direct staff, agency temporary labour, and third-party contractors).
• Planning & Systems Savvy: Strong organizational skills and attention to detail, with proficiency in MS Office and logistics/TMS.
• Clear Communication: Excellent interpersonal and communication skills to build trust with couriers, vendors, and senior leadership alike.

Responsibilities

• Lead daily PUD runs, dispatch, and turnaround times, proactively resolving bottlenecks and identifying improvements.
• Mentor, coach, and develop frontline couriers and support staff to elevate team performance.
• Lead daily Safety & Toolbox Talks with couriers and drivers, embedding a proactive safety culture and CoR compliance.
• Oversee vendor, contractor, and agency labour performance, ensuring adherence to SLAs and deadlines.
• Collaborate with Operations Manager, dock/warehouse operations, and customer service to align workflows.
• Generate daily operational reports and KPI insights, communicating wins and opportunities to management.
• Drive change management and agility in a fast-paced logistics environment.

Skills

People leadership

Safety champion

Communication skills

Team coaching

Tools

MS Office (Excel, Word, Outlook)

TMS (Transport/Logistics)

Job description

Join the FedEx Team – Where Your Career Moves Forward!

Position Title: Operations Supervisor

Location: Erskine Park NSW 2759

Department: Pick-up & Delivery (PUD)

Job Type: Permanent Full-Time

About The Role

Reporting directly to the Operations Manager, we are looking for an energetic and hands‑on Operations Supervisor to lead our Pick-up & Delivery team based at our Erskine Park station. In this critical frontline supervisory role, you will be responsible for daily fleet execution, driving operational excellence, and leading a diverse workforce spanning direct employees, agency staff, and contracted couriers. We need a natural people leader who excels in high‑volume, dynamic logistics environments, embraces continuous change, and takes pride in coaching and mentoring their team every day.

Key Responsibilities

• Team Leadership & Coaching: Actively engage, mentor, and coach frontline couriers and support staff to elevate individual capabilities and overall team performance.
• Safety & Daily Briefings: Lead daily Safety & Toolbox Talks with couriers and drivers, embedding a proactive safety culture and ensuring strict adherence to Chain of Responsibility (CoR) standards.
• Daily Fleet & Operations Supervision: Supervise daily PUD runs, dispatch, and turnaround times, proactively resolving operational bottlenecks and identifying process improvements.
• Vendor & Contractor Management: Oversee vendor, contractor, and agency labour performance, ensuring adherence to SLAs, delivery deadlines, and compliance standards.
• Change Management & Agility: Thrive in a fast‑paced, high‑change environment, guiding the team smoothly through operational adjustments and evolving business demands.
• Stakeholder Collaboration: Partner closely with the Operations Manager, dock/warehouse operations, and customer service teams to align daily workflows with strategic priorities.
• Reporting & Performance Insights: Generate daily operational reports, tracking key KPIs and presenting performance wins and improvement opportunities to management.

What We Are Looking For

• Proven People Leadership (Essential): Prior experience managing, supervising, and developing frontline teams - with a strong ability to engage, motivate, and build accountability.
• Industry Experience (Highly Advantageous): Background in transport, courier/express freight, logistics, or fleet operations.
• Safety Champion: Demonstrated commitment to workplace health and safety, with practical experience delivering regular safety and toolbox briefings.
• Resilience in Dynamic Environments: Proven ability to manage competing priorities, problem‑solve on the fly, and adapt to ongoing operational change.
• Workforce Oversight: Experience supervising mixed workforce models (direct staff, agency temporary labour, and third‑party contractors).
• Planning & Systems Savvy: Strong organizational skills and attention to detail, with proficiency in MS Office (Excel, Word, Outlook) and logistics/transport management systems (TMS).
• Clear Communication: Excellent interpersonal and communication skills to build trust with couriers, vendors, and senior leadership alike.

What We Offer

• Competitive salary package + superannuation + discretionary bonus scheme
• Extensive employee perks, corporate wellness, and discount programs
• Ongoing training, professional development, and tuition assistance
• Career progression opportunities within a market‑leading logistics network
• Supportive leadership and modern facility at Erskine Park

What We Need

• Full work rights in Australia
• Ability to pass a criminal history check

All Applications Considered.

We look forward to having you on board!

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well‑being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.