Operations Supervisor

Toll Group; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Toll Group is seeking an experienced Transport Supervisor to lead day-to-day operations at our Northmead site, ensuring a safe, efficient and customer‑focused operation while driving continuous improvement. You will oversee transport activities, manage resources and collaborate with customers, contractors and internal stakeholders to deliver strong outcomes.

This hands‑on leadership role suits someone who thrives in fast‑paced logistics, coaching high‑performing teams and building lasting

Qualifications

• Experience leading transport operations.
• Strong understanding of transport processes, KPIs and service delivery.
• Budgets, financial reporting, costing and performance management.

Responsibilities

• Lead and supervise daily transport operations to meet KPIs and customer expectations.
• Coordinate workforce planning, fleet requirements and load allocations.
• Coach and develop a high-performing team with effective leadership and communication.
• Foster a strong safety culture and ensure WHS compliance.
• Drive continuous improvement to enhance efficiency and service performance.
• Manage customer relationships and maintain a customer-first mindset.

Skills

People leadership

Transport operations

Customer service

Stakeholder engagement

Safety leadership

Job description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Operations Supervisor – Northmead, NSW

Monday to Friday - 2:30PM - 10:30PM

Occasional work Saturday during peak times.

Job Description / The Role –

We're seeking an experienced Transport Supervisor to lead day-to-day transport operations at our Northmead site, ensuring a safe, efficient and customer-focused operation while driving continuous improvement and operational excellence.

As the Transport Supervisor, you will oversee the daily transport operation, ensuring service, safety and performance targets are achieved. You'll provide strong frontline leadership, manage resources effectively and work closely with customers, contractors and internal stakeholders to deliver outstanding outcomes.

This is an excellent opportunity for a hands‑on transport leader who thrives in fast‑paced logistics environments and enjoys developing high‑performing teams, building customer relationships and delivering operational results.

Key Responsibilities, but not limited to -

• Lead and supervise daily transport operations to ensure KPIs and customer expectations are met.
• Coordinate workforce planning, fleet requirements and daily load allocations.
• Build, coach and develop a high‑performing team through effective leadership and communication.
• Foster a strong safety culture and ensure compliance with WHS policies.
• Drive continuous improvement initiatives to enhance operational efficiency and service performance.
• Manage customer relationships and maintain a customer‑first mindset across all operational activities.
• Monitor performance, budgets and resource utilisation to support commercial outcomes.

What we’re looking to drive success –

• Experience leading transport, logistics or supply chain operations.
• Strong understanding of transport processes, operational KPIs and service delivery.
• Knowledge of budgeting, financial reporting, costing and operational performance management.
• Proven ability to lead teams, influence positive culture and drive change.
• Sound knowledge of WHS legislation, compliance obligations and safety leadership.
• Strong communication, stakeholder engagement and customer service skills.

Why Join Toll?

• Lead a critical transport operation within a global logistics organisation.
• Work with a customer‑focused, safety‑first team.
• Drive meaningful operational improvements and business performance.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry‑leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre‑employment checks including a criminal history check and medical.