Operations Supervisor

Toll Global Forwarding (Beijing) Limited Shenzhen Branch; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Toll Group is seeking an experienced Operations Supervisor for Kemps Creek, NSW, managing the Amazon account in a fast-paced warehousing environment. The role focuses on safety, continuous improvement and customer service while directing frontline teams to achieve throughput and quality targets.

You will drive productivity, manage resources, coach staff and maintain high safety standards, contributing to operational excellence and strong stakeholder collaboration.

Qualifications

• Extensive experience in logistics and warehouse supply chain management.
• Strong understanding of warehousing and management systems (WMS).
• Excellent communication and leadership skills.

Responsibilities

• Lead and supervise warehouse team members across daily operations.
• Coordinate labour and resources to maximise productivity and throughput.
• Ensure all orders are processed accurately and on time.
• Monitor inventory accuracy, stocktakes and cycle counting activities.
• Conduct team coaching, performance management and development activities.
• Support workforce planning to achieve operational and financial targets.
• Liaise with customers, suppliers and internal stakeholders to resolve operational issues.
• Monitor and report on operational KPIs and service performance.

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Retail, Consumer & Auto (RCA) provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages, Specialty Retail, Auto and FMCG. We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third-party logistics (3PL) market.

Operations Supervisor - Kemps Creek, NSW - Amazon Account

Working Shift Pattern - Monday to Friday - 2:00pm - 10:30pm

Job Description / The Role -

We are currently seeking an experienced Operations Supervisor to join our Amazon operation. This is an exciting leadership opportunity for a warehousing professional who thrives in fast-paced environments, enjoys developing high-performing teams and has a passion for safety, continuous improvement and customer service.

As the Operations Supervisor you will direct, co-ordinate, supervise and achieve service objectives to ensure that tasks are completed in the most efficient manner with agreed standards in operational procedures including strong emphasis on safety requirements.

This is a role where leadership, customer excellence and operational efficiency all come together, you will lead frontline teams, drive productivity, manage resources and foster a culture focused on safety, accountability and operational excellence, and you will need to drive high standards whilst ensuring the site is being run safely and efficiently.

Key Responsibilities:

• Lead and supervise warehouse team members across daily operations.


• Coordinate labour and resources to maximise productivity and throughput.


• Ensure all orders are processed accurately and on time.


• Monitor inventory accuracy, stocktakes and cycle counting activities.


• Conduct team coaching, performance management and development activities.


• Support workforce planning to achieve operational and financial targets.


• Liaise with customers, suppliers and internal stakeholders to resolve operational issues.


• Monitor and report on operational KPIs and service performance.

About You:

• Extensive experience in logistics and warehouse supply chain management.


• Strong understanding of warehousing and management systems (WMS).


• Ability to identify and remedy operational inefficiencies.


• Excellent communication and leadership skills.


• Commitment to safety and environmental sustainability.


• Proficiency in managing business plans and KPIs.

At Toll Group, we are committed to fostering a culture of excellence and continuous improvement. We offer a dynamic and supportive work environment where you can grow your career and make a significant impact.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared