Operations Supervisor

Toll Global Forwarding (Beijing) Limited Shenzhen Branch; Hastings; On-site; AUD 85,000 - 110,000; Full time

Job summary

Toll Group Hastings, VIC is seeking an experienced Operations Supervisor to lead our Hastings operation, driving safety, service excellence, customer satisfaction, and operational performance. This is a hands-on role requiring coordination of resources, supervision of front-line teams, and delivery of contractual commitments and KPIs in a fast-paced transport and logistics environment.

You will mentor crews, foster a positive high-performing culture, engage with customers and suppliers, and

Qualifications

• Demonstrated experience supervising operational activities, drivers, and transport teams.
• Strong knowledge of fleet compliance, fatigue management, and transport regulations.
• Proven leadership capability with experience developing and mentoring teams.
• Exceptional stakeholder and customer relationship management skills.

Responsibilities

• Lead daily operational activities to achieve safety, service, productivity, and financial targets.
• Monitor operational performance and implement solutions to improve efficiency and outcomes.
• Build and maintain strong relationships with customers, suppliers, contractors, and internal stakeholders.
• Provide leadership, coaching, and performance management to operational teams.
• Foster a positive, accountable, and high-performing team culture.
• Drive continuous improvement initiatives across operational processes and service delivery.
• Champion a strong Safety First culture and ensure compliance with all HSE requirements.

Skills

Leadership

Team supervision

Stakeholder management

Operations excellence

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

We provide specialised integrated logistics services to customers in a range of industries including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers' supply chains.

Operations Supervisor - Hastings, VIC

Job Description / The Role

Lead Operations. Drive Performance. Deliver Results.

As part of our Resources & Industrials division, we're looking for an experienced Operations Supervisor to lead our Hastings operation, driving safety, service excellence, customer satisfaction, and operational performance.

This is an exciting opportunity for a hands-on leader who thrives in a fast-paced transport and logistics environment and enjoys leading teams, engaging with customers, and continuously improving operational outcomes.

You will be responsible for achieving daily operational objectives through effective resource allocation, cost management, team leadership, and execution of contractual commitments and KPIs. You will lead front-line operations while ensuring the safe, efficient, and compliant delivery of services across the site.

Key Responsibilities, but not limited to:

• Lead daily operational activities to achieve safety, service, productivity, and financial targets.
• Monitor operational performance and implement solutions to improve efficiency and outcomes.
• Build and maintain strong relationships with customers, suppliers, contractors, and internal stakeholders.
• Provide leadership, coaching, and performance management to operational teams.
• Foster a positive, accountable, and high-performing team culture.
• Drive continuous improvement initiatives across operational processes and service delivery.
• Champion a strong Safety First culture and ensure compliance with all HSE requirements.
• Support investigations, risk assessments, toolbox talks, and safety improvement programs.

What We're Looking for to Drive Success

• Previous experience within transport, logistics, supply chain, or a related operational environment.
• Demonstrated experience supervising operational activities, drivers, and transport teams.
• Strong knowledge of fleet compliance, fatigue management, and transport regulations.
• Proven leadership capability with experience developing and mentoring teams.
• Exceptional stakeholder and customer relationship management skills.

Why Join Toll?

• Leadership role within a nationally recognised logistics organisation.
• Opportunity to influence operational performance and site culture.
• Career development and progression opportunities across Toll.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.care