Operations Supervisor

Traffic Force; City Of Bunbury; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Training & development

Career pathways

Supportive Operations team

Consistent hours

Flexible schedule

Job summary

Traffic Force is seeking an Operations Supervisor to coordinate rosters, manage performance, and oversee compliance across Perth and Bunbury teams. The role involves workforce planning, scheduling, investigations, and daily administration in a busy traffic management environment.

You will lead a multi-site team, ensure service delivery standards, document communications, and contribute to safety and operational improvements while working a Monday–Friday schedule with occasional on-call duties.

Qualifications

• 2+ years supervising and leading 20+ people.
• Experience in construction, logistics, retail or hospitality industries.
• Experience implementing day-to-day incident reporting and investigations with corrective actions.
• Experience leading and developing teams to meet service standards.
• Strong written and verbal communication skills; able to document communications.
• Demonstrated ability to think logically and solve problems creatively.
• Ability to participate in a rotating on-call roster.

Responsibilities

• Coordinate daily rosters and workforce scheduling.
• Manage attendance, performance, and coaching.
• Maintain accurate operational records and documentation.
• Ensure processes are followed and report on investigations.
• Visit sites to provide operational support and leadership.

Skills

People leadership

Industry experience

Incident reporting

Team leadership

Communication

Documentation

Problem solving

On-call readiness

Tools

Outlook

Word

Excel

Copilot

Job description

Full Time | $85,000 – $95,000 + super + on-call allowance

Are you highly organised, confident managing people, and passionate about keeping operations running smoothly?

Traffic Force is looking for an Operations Supervisor to help drive the day-to-day performance of our workforce and operational activities.

Based in Perth, this is a people-focused operations role that combines workforce planning, rostering, scheduling, performance management, compliance monitoring, investigations and operational administration across our Perth and Bunbury teams.

About Traffic Force

Traffic Force is a proudly Western Australian-owned traffic management company with 20 years of experience delivering safe, reliable services across WA.

We pride ourselves on strong leadership, high standards, continuous improvement and putting safety first in everything we do.

What you’ll be doing

Workforce Coordination & Scheduling

• Coordinating daily rosters and workforce scheduling
• Ensuring all shifts are appropriately resourced
• Managing workforce changes and operational requirements
• Supporting leave planning and workforce availability

People & Performance Management

• Monitoring attendance, punctuality and workplace performance
• Having difficult conversations when standards are not met
• Managing performance concerns and documenting outcomes
• Conducting coaching, mentoring and performance improvement discussions
• Supporting recruitment and onboarding activities

Compliance & Administration

• Maintaining accurate operational records and documentation
• Ensuring operational processes are followed consistently
• Reviewing and processing operational paperwork
• Using company systems and Microsoft Office daily
• Preparing reports and documenting investigations

Safety & Operational Oversight

• Conducting worksite audits and observations
• Investigating incidents and identifying improvement opportunities
• Monitoring compliance with company standards and procedures

Supporting safe and efficient daily operations

Visiting sites when required to provide operational support and leadership

What we’re looking for (Must-haves)

To be successful in this role, you must be able to demonstrate:

• At least 2 years’ experience supervising and leading 20+ people.
• Previous experience working in either the construction, logistics, retail or hospitality industry.
• Demonstrated experience implementing day to day incident reporting and investigation processes, including implementation of corrective/preventative actions.
• Demonstrated experience leading and developing teams to meet service delivery standards.
• Strong digital literacy with demonstrated experience using software within the Microsoft suite (eg. Outlook, Word, Excel, Copilot etc.).
• Demonstrated strong communication skills (both written and verbal) and the confidence to the first point of call for a variety of people on a daily basis. You will also be required to document communications in writing across various systems daily.
• Demonstrated strong logical thinking and creative problem-solving skills. We are looking for someone who approaches challenges with a clear, structured, and analytical mindset and can “think outside the box” to generate innovative and well-reasoned solutions.
• Ability to participate in a rotating on call roster (one weekend every 8 weeks + 2 mid‑week nights per month).

If you’re someone who enjoys solving problems, keeping people accountable, improving performance, and ensuring processes are followed, we’d love to hear from you.

Tickets / licences

• White Card (or willingness to obtain)
• MRWA accreditations (BWTM, TC, WTM) or willingness to complete training

What we offer

• $85,000 – $95,000 + super + on call allowance
• Paid, industry specific training and development
• Clear pathways into higher operations roles
• Supportive Operations team
• Lifestyle
• Consistent hours – 730-1700 Monday – Friday
• Minimal on call – you will follow clearly planned on call roster
• Positive annual leave culture – you don’t come back from leave to a mess!
• Flexibility – realistic flexibility is supported
• Stable full-time employment and a practical, hands ‑ on environment

We Welcome Everyone

We encourage applications from Indigenous Australians, people with disabilities, individuals from diverse backgrounds, and LGBTIQ+ candidates.

Previous applicants need not apply.

Only applicants with the legal right to work in Australia will be considered. Shortlisting will commence immediately. Only shortlisted candidates will be contacted. Previous applicants need not apply.