Operations & Service Delivery Manager

VitalCore Support Services; Brisbane; Vor Ort; AUD 73.000 - 80.000; Vollzeit

Benefits dieser Stelle

Competitive hourly pay

Quarterly bonus

School-friendly hours

Fully remote with client visits

Laptop provided

Handover with General Manager

Zusammenfassung

VitalCore Support Services in Brisbane is seeking a coordinator or team leader who can take over hiring calls, rostering, onboarding, and day-to-day service delivery with autonomy. You will recruit and onboard workers, build rosters, manage client agreements, and coordinate remote worker rotations to Cooktown.

You will also source housing for clients, ensure smooth handovers, and liaise with the General Manager. This role suits a proactive, Brisbane-based professional with NDIS experience.

Qualifikationen

• Experience in NDIS service delivery coordination or team leading roles.
• Ability to hire support workers from first contact to first shift.
• Proven roster building and management capabilities.

Aufgaben

• Recruit and onboard workers for new clients, including posting ads and interviewing.
• Onboard and train new workers to be shift-ready quickly.
• Build, run and adjust rosters to cover shifts and client needs.
• Onboard clients, complete service agreements, and check in during the first week.
• Coordinate remote worker rotations (e.g., Cooktown) and arrange housing for clients.

Kenntnisse

NDIS service delivery

Roster management

Hiring coordination

Remote coordination

Jobbeschreibung

Are you the coordinator or team leader who already makes the hiring calls, builds the rosters and fixes the problems, while someone above you signs off on decisions you could have made yourself? This role was written for you.

About us

VitalCore is a registered NDIS provider in Queensland and we are growing fast. We run specialist brands from one back office: VitalCore for complex and remote supports, Dementia Care Queensland, and Forensic Disability Supports Queensland. Today that is 15 support workers and 8 clients, with more clients about to start.

The role

You take over service delivery from the General Manager. When a new client signs, you make it happen, fast.

Recruit support workers for each new client: post the ad, phone screen, interview and hire with the client's preferences in mind

Onboard and train new workers so they are shift ready within days

Build and run the rosters, and fill gaps before they become unfilled shifts

Onboard clients, complete service agreements and check in through their first week

Be the person workers and clients call during the day

Run our remote worker rotation to Cooktown, including accommodation and handovers

Help source housing for clients who need it

How much freedom you get

Hiring, rostering, onboarding and day to day delivery are yours to run your way. Two decisions need a quick yes from the General Manager first: ending a worker's employment and ceasing a client's services. Compliance, incident reporting, complaints, payroll and invoicing stay with the General Manager. There is no after hours on call.

About you

You have worked in NDIS service delivery as a coordinator, team leader or similar

You have hired support workers yourself, from first phone call to first shift

You have built and managed rosters

People like dealing with you. Workers stay because of you and clients trust you

You move quickly and do not need chasing

You live in or near Brisbane

ShiftCare experience is welcome but not needed. We will teach you

NDIS Worker Screening clearance, a driver's licence and the right to work in Australia

What you get

$53 to $58 per hour plus super, depending on experience

A quarterly bonus tied to results you control

School friendly hours: 30 a week, Monday to Friday, 8:30am to 3pm with some flexibility

Fully remote, with an occasional client visit around South East Queensland

Laptop and phone supplied

A full month of handover alongside the General Manager

Room to grow your hours and the role as the group grows