Operations Performance Lead – Financial Crime & Fraud

Bendigo Bank; Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Bendigo Bank in Melbourne invites a Manager, Business Performance to lead operational efficiency in our FC&FO team. Reporting to the Head of FC&FO Business Services, you’ll turn complex data into clear insights and robust workforce forecasts that protect customers and the bank.

You’ll track divisional financial performance, develop dashboards for senior leaders, monitor headcount and capacity, and drive change with financial modelling and cost–benefit analysis. Hybrid work is available.

Qualifications

• Background in financial crime, fraud operations, or banking operations.
• Strong grasp of operational metrics, high-volume data and capacity planning.
• Proven ability to produce executive-level management information and dashboards.
• Experience influencing diverse stakeholders with data-driven narratives.
• Analytical mindset with ability to identify efficiency opportunities and escalate risks.

Responsibilities

• Track and report divisional financial performance, monitor variances and support forecasting and planning.
• Produce and refine dashboards to track productivity, volumes, and KPIs for senior leadership.
• Monitor headcount and capacity, assisting with workforce planning.
• Automate dashboards and tracking systems to streamline reporting.
• Provide financial modelling, cost-benefit analyses for new projects.
• Collaborate with Group Finance, operations and data teams to ensure compliance.

Skills

Financial analysis

Dashboards

Stakeholder management

Data storytelling

Forecasting

Job description

Bendigo Bank in Melbourne invites a Manager, Business Performance to lead operational efficiency in our FC&FO team. Reporting to the Head of FC&FO Business Services, you’ll turn complex data into clear insights and robust workforce forecasts that protect customers and the bank.

You’ll track divisional financial performance, develop dashboards for senior leaders, monitor headcount and capacity, and drive change with financial modelling and cost–benefit analysis. Hybrid work is available.