Manager Business Performance

Bendigo Bank; Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Bendigo Bank in Melbourne invites a Manager, Business Performance to lead operational efficiency in our FC&FO team. Reporting to the Head of FC&FO Business Services, you’ll turn complex data into clear insights and robust workforce forecasts that protect customers and the bank.

You’ll track divisional financial performance, develop dashboards for senior leaders, monitor headcount and capacity, and drive change with financial modelling and cost–benefit analysis. Hybrid work is available.

Qualifications

• Background in financial crime, fraud operations, or banking operations.
• Strong grasp of operational metrics, high-volume data and capacity planning.
• Proven ability to produce executive-level management information and dashboards.
• Experience influencing diverse stakeholders with data-driven narratives.
• Analytical mindset with ability to identify efficiency opportunities and escalate risks.

Responsibilities

• Track and report divisional financial performance, monitor variances and support forecasting and planning.
• Produce and refine dashboards to track productivity, volumes, and KPIs for senior leadership.
• Monitor headcount and capacity, assisting with workforce planning.
• Automate dashboards and tracking systems to streamline reporting.
• Provide financial modelling, cost-benefit analyses for new projects.
• Collaborate with Group Finance, operations and data teams to ensure compliance.

Skills

Financial analysis

Dashboards

Stakeholder management

Data storytelling

Forecasting

Job description

Closing date: Wednesday 25 November 2026

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. It starts here. With Bendigo Bank… and you.

About the opportunity

We have an exciting opportunity for a strategically minded professional to join our Financial Crime & Fraud Operations (FC&FO) team as the Manager, Business Performance.

In this highly collaborative, Line One risk role, you will be the driving force behind our operational efficiency and financial sustainability. Reporting directly to the Head of FC&FO Business Services, you will establish trusted partnerships with operational leaders, Group Finance, and our Technology and Data teams. Harnessing your analytical expertise, you will transform complex data into clear, actionable insights and robust workforce forecasts that directly protect our customers and the Bank. If you’re ready to challenge the status quo and shape a high performing operations environment, this is the role for you.

In this role

• Track and report on divisional financial performance, monitor budget variances, and support monthly forecasting and annual planning cycles.
• Produce, maintain, and refine operational performance reporting and dashboards to track productivity, volumes, and KPIs for senior leadership.
• Monitor headcount and resourcing data, assisting leaders with capacity modelling and workforce planning to optimise daily operations.
• Automate dashboards and tracking systems to streamline reporting and eliminate manual processes.
• Drive change initiatives by providing financial modelling, cost-benefit analysis, and resource forecasting for new projects.
• Collaborate closely with Group Finance, operational leaders, and various data teams to ensure financial compliance.

What you’ll bring to the role

• Demonstrated background in financial crime, fraud operations, or broader banking operations.
• A strong understanding of operational metrics, high-volume transactional data, and capacity planning models.
• Strong experience in compiling high-quality management information, performance packs, and dashboards for senior leadership.
• Proven ability to influence and collaborate with diverse stakeholders, translating raw data into clear, strategic narratives.
• A growth-oriented, analytical mindset with the ability to identify efficiency opportunities and proactively escalated budget or operational risks.

This is a permanent, full-time opportunity, located at our Melbourne, Adelaide, or Bendigo Head Office locations. We offer flexible work options that put our people first, working in a hybrid model with a minimum local Head Office attendance requirement determined by your Leader, to find a rhythm that works best for you and your team. We believe that coming into the office some of the time is the best way to learn, stay connected and collaborate effectively, especially for key activities like team days, 1:1s, and town halls.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!