Operations Officer

Great Southern Bank (Formerly CUA); City of Brisbane; Hybrid; AUD 40,000 - 56,000; Part time

Benefits offered by this job

Hybrid work opportunities

Discounted banking products

Paid parental leave

Wellbeing initiatives

Learning and development

Career progression

Job summary

Great Southern Bank is seeking a part-time Payment Operations Officer on a 6-month fixed contract in Australia. You will process domestic and international payments, investigate exceptions, and help protect customers from fraud while handling disputes and inquiries.

Hybrid working arrangements available and the role emphasizes accuracy and customer service. The ideal candidate has about 12 months in customer service or financial services, strong attention to detail, and the ability to work

Qualifications

• Experience in customer service or financial services (approximately 12 months or more).
• Strong attention to detail with high accuracy.
• Excellent problem-solving and analytical skills.
• Confidence working across multiple systems in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work both independently and collaboratively within a team.

Responsibilities

• Processing domestic and international payment requests accurately and within service standards.
• Investigating payment exceptions and resolving transaction issues efficiently.
• Conducting due diligence to help protect customers from fraud and scam activity.
• Reviewing and managing card and transaction disputes from investigation through to resolution.
• Responding to customer and stakeholder enquiries via phone and email.
• Processing foreign cheque deposits, manual payments and reconciliation activities.
• Identifying and escalating processing errors and operational risks.
• Maintaining accurate records and supporting continuous improvement across the team.

Skills

Customer service

Attention to detail

Problem solving

Analytical skills

Communication skills

Teamwork

Tools

Banking systems

Job description

This role is a part time, 6-month fixed contract.

Help customers move through life's biggest moments.

At Great Southern Bank, we're helping all Australians own their own home. As a customer-owned bank, we put our customers first, reinvesting our profits into better rates, lower fees and better experiences.

As our Payment Operations Officer, you'll play an important role behind the scenes, ensuring our customers' payments are processed accurately, securely and on time. From supporting high-value domestic and international payments to helping protect customers from scams and resolving transaction disputes, your work will directly contribute to outstanding customer outcomes.

You’ll make an impact by:

• Processing domestic and international payment requests accurately and within service standards
• Investigating payment exceptions and resolving transaction issues efficiently
• Conducting due diligence to help protect customers from fraud and scam activity
• Reviewing and managing card and transaction disputes from investigation through to resolution
• Responding to customer and stakeholder enquiries via phone and email
• Processing foreign cheque deposits, manual payments and reconciliation activities
• Identifying and escalating processing errors and operational risks
• Maintaining accurate records and supporting continuous improvement across the team

Do things differently with us

This is a fantastic opportunity to build your banking operations career in a collaborative and supportive environment where your attention to detail and customer focus will make a genuine difference every day.

To succeed in this role, you'll have:

• Experience in customer service or financial services (approximately 12 months or more)
• Strong attention to detail with a high level of accuracy
• Excellent problem-solving and analytical skills
• Confidence working across multiple systems in a fast-paced environment
• Strong written and verbal communication skills
• The ability to work both independently and collaboratively within a team
• Experience in payments, cards, reconciliations or banking operations will be highly regarded, but is not essential

Why Great Southern Bank?

Our benefits give you the flexibility and support you need to thrive, both personally and professionally. You'll enjoy:

• Flexible work arrangements and hybrid working opportunities
• Discounted home loans and banking products
• Paid parental leave for all parents
• Wellbeing initiatives and employee assistance program
• Learning, development and career progression opportunities
• A genuinely inclusive culture where everyone belongs

At Great Southern Bank, we're committed to creating an inclusive workplace where people from all backgrounds can thrive. If you're excited about this opportunity but don't meet every requirement, we'd still love to hear from you.