Operations Manager - Sydney

Indiecampers Linkedin; Sydney; On-site; AUD 80,000 - 100,000; Full time

Job summary

Indie Campers in Sydney, Australia is seeking an Operations Manager to lead a cluster of depots, ensure excellent customer service, fleet availability, and operational efficiency.

You will coach Operations Supervisors to implement SOPs, hit KPIs, and report to the Regional Director. The role requires 7–10 years in hands-on ops and 3–5 years in leadership, with a valid driver's license and willingness to travel to Botany depot.

Qualifications

• 7–10 years of hands-on operational experience in relevant sectors.
• 3–5 years of team leadership across multiple locations or depots.
• Strong ability to analyze KPI data and drive improvements.
• Fluent English with excellent communication skills.
• Valid driver's license and willingness to drive campervans.
• Willingness to work weekends/holidays as needed.
• Customer service orientation and problem-solving mindset.

Responsibilities

• Collaborating with Depot Leaders across multiple locations.
• Ensuring SOP compliance and high customer service standards.
• Monitoring KPIs and implementing performance improvement strategies.
• Collaborating with Central Ops, Finance, and HR teams.

Skills

Operational experience

Team leadership

KPI data analysis

English fluency

Driver's license

Communication skills

Weekend availability

Hands-on mindset

Job description

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

As a Operations Manager at 1553-1555 Botany Rd, Botany NSW 2019, Australia, you will lead operations across a cluster of depots, ensuring excellence in customer service, fleet availability, and operational efficiency. You will coach and support Operations Supervisors to consistently implement standard operating procedures and hit key performance targets. This is a leadership position with high impact and visibility, reporting directly to the Regional Director.

KEY RESPONSIBILITIES

As a Operations Manager, you’ll oversee a cluster of depots, ensuring they run efficiently, consistently, and in line with Indie Campers’ standards. You’ll be the key link between local teams and central functions, driving performance, customer satisfaction, and operational excellence. Your responsibilities will include:

• Collaborating with Depot Leaders across multiple locations
• Ensuring compliance with SOPs and high standards of customer service
• Monitoring KPIs and implementing strategies to improve performance
• Collaborating with Central Ops, Finance, and HR teams

WHO ARE WE LOOKING FOR?

• 7–10 years of experience in hands‑on operational roles (rent‑a‑car, logistics, retail, hospitality)
• 3–5 years in team leadership roles managing multiple locations or high‑volume depots
• Comfortable acting on operational KPI data
• Amenable to commute to and from the Depot: 1553-1555 Botany Rd, Botany NSW 2019, Australia
• Strong communication skills and fluency in English
• A valid driver’s license and willingness to drive campervans
• A hands‑on, solution‑oriented mindset and the ability to manage teams in dynamic environments
• Availability to work on weekends and holidays as needed
• Interest in our product and willingness to learn the technical details of campervans

Bonus if you have experience with:

• Fleet management and vehicle maintenance
• Process improvement and digital tracking tools
• Training, workforce planning, and team development

Salary Range: 80k-100k/year

Are you ready to go Indie?