Operations Manager - Operations, Clients & Growth

Express Employment Professionals; Canberra; On-site; AUD 110,000 - 120,000; Full time

Job summary

Express Employment Professionals in Canberra is seeking an experienced Operations Manager to lead daily operations, manage staff and fleet, and drive long-term growth with existing clients. The role emphasizes commercially minded outreach, proactive sales, and high safety standards.

You will oversee service delivery, build new opportunities, and work closely with senior management to advance the business in a dynamic markets. This is a permanent, full-time position based in Canberra.

Qualifications

• Experience leading operations and teams in a service or logistics environment.
• Proven ability to develop client relationships and identify growth opportunities.
• Ability to make proactive sales calls and promote the business's services.

Responsibilities

• Oversee day-to-day operations, staff, fleet and service delivery.
• Strengthen existing client relationships and develop new business opportunities.
• Improve systems, support and develop employees.
• Resolve operational challenges and contribute ideas for growth.
• Promote the business through outbound outreach to customers and prospects.
• Build strong relationships with clients and ensure safe, efficient operations.
• Coordinate rostering and workforce requirements.
• Maintain workplace safety and compliance.

Skills

People leadership

Client relationships

Sales calls

Safety culture

Communication

Commercial awareness

Job description

Operations Manager - Operations, Clients & Growth

Express Employment Professionals - Canberra ACT

$110,000 - $120,000 a year

Permanent

Are you an experienced Operations Manager who enjoys leading people, solving problems, building client relationships and helping a business grow?

We are seeking a hands-on Operations Manager to take ownership of daily operations while also playing an important role in the long-term growth and development of an established Canberra business.

This is not a role where you simply manage schedules and keep things moving.

We are looking for someone who can become a key part of the business - someone commercially minded who enjoys talking with clients, identifying opportunities, making proactive sales calls and building relationships, while ensuring operations continue to run safely, efficiently and professionally.

Ideally, you will come from transport, waste management, logistics, warehousing, construction, fleet, trades or service delivery and be looking for a long-term opportunity where you can genuinely make an impact.

About the Role

Working closely with senior management, you will oversee day-to-day operations, staff, fleet and service delivery while helping strengthen existing client relationships and develop new business opportunities.

You will have the autonomy to improve systems, support and develop employees, resolve operational challenges and contribute ideas around how the business can grow.

A key part of the role will also involve being comfortable picking up the phone, speaking with customers and prospective clients, following up on opportunities and promoting the business's services.

This position would suit someone who enjoys the combination of operations, leadership, customer relationships and business growth.

Key Responsibilities

• Oversee the smooth running of daily operations
• Coordinate drivers, warehouse employees, vehicles, runs and workloads
• Lead, mentor and support operational employees
• Manage rostering, scheduling and workforce requirements
• Conduct toolbox meetings and promote a strong safety culture
• Coordinate fleet maintenance, servicing and vehicle tracking
• Oversee depot operations, stock levels and equipment
• Maintain workplace safety, compliance and operational standards
• Develop strong relationships with existing clients
• Proactively contact customers and prospective clients to identify new opportunities
• Follow up leads, enquiries and potential business opportunitiesSupport client retention and identify opportunities to expand existing accountsWork with senior management on business growth initiativesIdentify operational efficiencies and opportunities for improvementRespond quickly and calmly to staffing, scheduling and service issuesRemain willing to assist operationally when required

  To Be Successful You Will Have

  • Previous experience in operations management, logistics, transport, warehousing, construction, service delivery or a similar environment
  • Strong people leadership and team management capability
  • Experience coordinating employees, vehicles, scheduling or service delivery
  • A confident and personable communication style
  • The confidence to make outbound client and sales calls
  • A natural ability to build long-term customer relationships
  • Commercial awareness and an interest in helping grow a business
  • Strong organisational and problem-solving skills
  • Ability to manage competing priorities in a fast-moving environment
  • A strong commitment to workplace safety and compliance
  • Sound computer skills and the ability to learn new systems quickly
  • Current Medium Rigid Licence, or willingness to obtain one if required

  Previous business development or account management experience would be highly regarded; however, attitude, confidence, and willingness to develop in this part of the role are equally important.

  What's on Offer

  • Permanent full-time position
  • A genuine leadership role with autonomy and responsibility
  • Opportunity to become an important part of the business's future
  • Direct involvement in both operations and business growth
  • Established Canberra business with a strong existing customer base
  • Varied position where no two days are the same
  • Supportive management and team environment
  • Opportunity to develop your commercial and leadership capabilities
  • Scope for the position to grow as the business continues to expand
  • Long-term career opportunity for the right person

  This Role Is Evolving

  We are looking for someone who wants more than their next job.

  For the right person, this is an opportunity to become a trusted part of the leadership team, take ownership of operations, build strong customer relationships and contribute directly to the long-term growth of the business.

  If you enjoy leading people, speaking with customers, solving problems and spotting opportunities to grow a business, we would love to hear from you.