Operations Manager New South Wales

YNA Your Nursing Agency; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

Your Nursing Agency (YNA) is seeking an experienced Operations Manager for New South Wales, based at our Kent Street office in Sydney CBD, to join the senior leadership team and drive growth across NSW.

You’ll lead and grow our hospital, aged care, and community programs, oversee Newcastle expansion, and partner with hospitals and care providers to strengthen client partnerships and workforce capability.

Responsibilities

• Lead Sydney-based team of Allocators and Recruitment Consultants; set expectations and drive high-performing culture
• Oversee day-to-day performance of NSW business, including allocations, recruitment, workforce availability and client service
• Maintain oversight of Sydney operation and Newcastle business
• Drive fill rates by aligning recruitment and workforce supply to client demand
• Take ownership of operational and commercial performance, using data and market insights to identify improvement/growth opportunities
• Develop strong relationships with hospitals, aged care facilities and other healthcare clients, becoming a trusted operational partner
• Stay close to clients and understand changing workforce needs, challenges and opportunities
• Identify opportunities to grow existing accounts and establish new client relationships
• Lead continued development of Newcastle business, building workforce capability and client demand
• Manage operational issues, escalations and incidents; ensure timely resolution
• Collaborate with Clinical, Quality & Compliance, People & Culture and WHS specialists on expert matters
• Improve processes and ways of working to enhance experience for clients, candidates and workforce
• Work with YNA leaders nationally and Torrens Health team to align strategy

Job description

Lead, grow and shape YNA's New South Wales operations

Your Nursing Agency (YNA) is looking for an experienced Operations Manager - New South Wales based full time at our Kent Street office in Sydney CBD, to join our senior leadership team and play a key role in the continued growth of our business across NSW.

This role is responsible for leading and growing our agency business across hospital and residential aged care and our community programs which include Support at Home, Department of Veteran Affairs, National Disability Insurance Scheme, Supported Independent Living and iCare

You will also oversee our emerging Newcastle business, providing an exciting opportunity to build YNA's presence, workforce and client partnerships in a developing market.

This is a role for someone who likes to be close to the action. You will lead the team, know what is happening with our clients and workforce, make commercial decisions and actively look for opportunities to strengthen and grow the business.

About YNA

YNA has been connecting nurses and carers with healthcare providers since 1970 and is one of Australia's longest-standing nursing and care agencies.

We support hospitals, health services, aged care facilities and other healthcare providers with access to a flexible and qualified healthcare workforce.

As part of Torrens Health, YNA combines the agility and specialist expertise of a healthcare staffing business with the scale and infrastructure of a broader Australian health and care group.

Our NSW team is supported by specialist capability across Clinical, People & Culture, Quality & Compliance, Work Health & Safety, Finance, Marketing, Technology and Data, giving our operational leaders access to expertise and support when they need it.

What you’ll be responsible for

As Operations Manager, you will have end-to-end oversight of our NSW operation and work closely with the Executive General Manager to drive performance and growth.

A key part of your role will be connecting client demand, workforce supply and commercial performance. You will understand where the opportunities are, ensure the team is focused on the right priorities and take action when performance can be improved.

You will:

• Lead our Sydney-based team of Allocators and Recruitment Consultants, setting clear expectations and creating a high-performing and accountable culture
• Oversee the day-to-day performance of our NSW business, including allocations, recruitment, workforce availability and client service
• Maintain oversight of our Sydney operation and our emerging Newcastle business
• Drive fill rates by ensuring recruitment and workforce supply are closely aligned to client demand
• Take ownership of operational and commercial performance, using data and market insights to identify where we can improve or grow
• Develop strong relationships with hospitals, aged care facilities and other healthcare clients, becoming a trusted operational partner
• Stay close to our clients and understand their changing workforce needs, challenges and opportunities
• Identify opportunities to grow existing accounts and establish new client relationships
• Lead the continued development of our Newcastle business, building both workforce capability and client demand as the market grows
• Manage operational issues, escalations and incidents, ensuring matters are addressed quickly and appropriately
• Work with our Clinical, Quality & Compliance, People & Culture and WHS specialists on matters requiring specialist support
• Improve processes and ways of working to create a better experience for clients, candidates and our healthcare workforce
• Work collaboratively with YNA leaders nationally and the broader Torrens Health team.

The kind of leader who will succeed

You are someone who can move comfortably between leading people, talking to clients, reviewing performance and solving an operational problem.

You enjoy being hands-on, understand the detail of your operation and can also step back and see where the business needs to go next.

You will bring:

• Strong operational leadership experience, ideally within healthcare staffing, recruitment, workforce management, rostering or another high-volume service environment
• Experience leading and developing teams.
• A strong commercial mindset and confidence taking ownership of business performance
• An understanding of how recruitment, workforce availability, utilisation and client demand work together
• Strong client relationship and stakeholder management capability
• The confidence to identify and pursue opportunities for growth
• The ability to make sound decisions and manage competing priorities in a fast-paced environment
• Experience managing operational issues, escalations or incidents
• Strong communication, problem-solving and organisational skills.

Experience within healthcare, aged care or healthcare staffing would be highly regarded. A clinical background, particularly as a Registered Nurse, would also be an advantage.

Why this opportunity?

What makes this role particularly interesting is the opportunity to have a genuine impact on the direction and growth of the NSW business.

You will inherit an established Sydney operation and team, while also having the opportunity to shape what comes next - particularly as we build our presence in Newcastle.

You will have significant ownership of your operation without being expected to do everything yourself. As part of Torrens Health, you will have access to established specialist teams, national YNA leadership, workforce technology and the broader infrastructure of the Group.

Its a great opportunity for an operational leader who wants autonomy, commercial responsibility and the opportunity to build, while still having the backing of an established national healthcare business.

This is a full-time position based at our Kent Street office in Sydney CBD, with responsibility for our operations across New South Wales, including Newcastle.