NSW Operations Leader: Growth & Newcastle Expansion

YNA Your Nursing Agency; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

Your Nursing Agency (YNA) is seeking an experienced Operations Manager for New South Wales, based at our Kent Street office in Sydney CBD, to join the senior leadership team and drive growth across NSW.

You’ll lead and grow our hospital, aged care, and community programs, oversee Newcastle expansion, and partner with hospitals and care providers to strengthen client partnerships and workforce capability.

Responsibilities

• Lead Sydney-based team of Allocators and Recruitment Consultants; set expectations and drive high-performing culture
• Oversee day-to-day performance of NSW business, including allocations, recruitment, workforce availability and client service
• Maintain oversight of Sydney operation and Newcastle business
• Drive fill rates by aligning recruitment and workforce supply to client demand
• Take ownership of operational and commercial performance, using data and market insights to identify improvement/growth opportunities
• Develop strong relationships with hospitals, aged care facilities and other healthcare clients, becoming a trusted operational partner
• Stay close to clients and understand changing workforce needs, challenges and opportunities
• Identify opportunities to grow existing accounts and establish new client relationships
• Lead continued development of Newcastle business, building workforce capability and client demand
• Manage operational issues, escalations and incidents; ensure timely resolution
• Collaborate with Clinical, Quality & Compliance, People & Culture and WHS specialists on expert matters
• Improve processes and ways of working to enhance experience for clients, candidates and workforce
• Work with YNA leaders nationally and Torrens Health team to align strategy

Job description

Your Nursing Agency (YNA) is seeking an experienced Operations Manager for New South Wales, based at our Kent Street office in Sydney CBD, to join the senior leadership team and drive growth across NSW.

You’ll lead and grow our hospital, aged care, and community programs, oversee Newcastle expansion, and partner with hospitals and care providers to strengthen client partnerships and workforce capability.