Operations Manager - Australia

Intrepid Travel; Melbourne; Remote; AUD 95,000 - 135,000; Full time

Benefits offered by this job

Flexible work options

Free Intrepid trip every year

5 extra days of leave

10 weeks paid parental leave

Access to e-learning platforms

20 hours of volunteer leave

Employee Assistance Program

Job summary

A leading travel company is seeking an Operations Manager for Australia. This full-time role involves overseeing trip operations, ensuring quality and profitability, and managing a diverse team. Ideal candidates will have significant experience in operations management within the travel industry and strong leadership skills. The position offers flexible work options and a range of employee benefits.

Qualifications

• Minimum 4 years’ experience in operations management, ideally in travel.
• Proven experience with legal and licensing obligations.
• Outstanding communication and people skills.

Responsibilities

• Ensure every trip runs smoothly and efficiently.
• Manage safety, compliance, and team recruitment.
• Shape the strategic vision of the country office.

Skills

Communication

Relationship Management

Operational Planning

Education

Operations Management

Job description

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Join to apply for the Operations Manager - Australia role at Intrepid Travel

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

At Intrepid, our trips are all about meaningful connection — to cultures, people, and places. Behind every unforgettable journey is a dedicated team making the magic happen. Now, we’re on the lookout for an experienced Operations Manager to lead that team in one of our most iconic destinations: Australia

As Operations Manager for Australia, you’ll be at the heart of bringing Intrepid adventures to life across the region. Your role will be critical in ensuring that every trip runs smoothly, efficiently, and in line with our commitment to both quality and profitability. Your responsibilities will include everything from strategic operational planning, handling on trip incidents and complaints, managing safety and compliance, recruiting, training, and management of our incredible team of Deputy Ops Managers, Tour Guides and a large fleet of vehicles!

You’ll also serve as the key connection point between Intrepid Brands, our on-ground leaders, and the Melbourne-based office team — ensuring every experience meets the Intrepid standard of excellence. As a core member of the DMC Management Team, you’ll also help shape the strategic vision and direction of our country office, playing a vital role in the ongoing success of Intrepid Australia.

This is a full-time permanent position which can be based anywhere in Australia.

Some of the experience you’ll bring with you may include:

• Minimum 4 years’ experience in operations management, ideally within the travel industry (tour company highly advantageous)
• Proven experience with legal and licensing obligations, best practice process design, maintenance, and continuous improvement management
• In-depth knowledge of Australia, product, itineraries, destinations, and the adventure travel industry
• Outstanding communication as well as people and relationship-management skills
• A background in managing operations within travel and touring is highly preferable
• Ability to plan and work to a budget.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip's
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email [e-mail] with your name, location, and the accommodations you need, we will then be in touch to support your application.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Travel Arrangements

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