Operations Manager

Publicis Groupe ANZ; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Publicis Liberté flexibility

Global Marcel AI platform access

Sonder wellbeing support

Career Conversations program

Parental leave up to 18 weeks

Learning & development programs

Job summary

Influential, Publicis Groupe ANZ’s social‑first influencer agency, is hiring an Operations Manager to build the operating foundations of a rapidly growing team. You’ll shape workflows, production processes and smarter ways of working across social management, influencer campaigns and content production.

Based in Sydney, you’ll partner with the General Manager and Creative Director to keep great work moving efficiently, scale operations, and maintain culture and creative energy as the agency

Qualifications

• Experience in Operations, Traffic, Production or Project Management within an agency environment.
• Strong understanding of how agency teams work and how to improve efficiency.
• Natural collaborator who can influence and bring people along.
• Process-driven yet flexible with the ability to adapt in a fast-paced setting.
• Experience with project management software; ZiFlow is a bonus.
• Confident using modern productivity and AI tools (e.g. Copilot).

Responsibilities

• Designing and implementing agency workflows, ways of working and production processes.
• Driving operational efficiency across social, influencer and content production.
• Managing creative workflow and priorities so teams can deliver quickly.
• Supporting resourcing and capacity planning including freelance work.
• Partnering with finance and client teams on scoping, delivery and forecasting.
• Championing smart use of project management and production tools.
• Helping the business scale smoothly while preserving culture and energy.

Skills

Operations

Traffic management

Project management

Collaboration

Tools

ZiFlow

AI tools

Job description

Company description

About us:

Influential is Publicis Groupe ANZ’s specialist social and influencer agency, delivering culture led, creator‑ powered‑ work for some of Australia’s leading brands.

We operate as part of Publicis Groupe’s Power of One model — working seamlessly with creative, media, PR and production partners to deliver integrated solutions, while maintaining a sharp social first‑ point of view.

As Influential continues to grow, we are investing in senior leadership to deepen client relationships, build teams, and elevate the quality and scale of our creative and influencer output.

Overview

Role Overview:

We’re building something exciting at Influential — and due to this growth, we’re creating a brand‑new Operations Manager role at Influential — Publicis Groupe ANZ’s social‑first, influencer‑led agency.

This is a rare opportunity to build the operating foundations of a growing agency: shaping workflows, production processes and smarter ways of working across social management, influencer campaigns and content production.

You’ll sit at the heart of the business, partnering closely with our General Manager and Creative Director to keep great work moving efficiently and smoothly.

This role is more operational than your standard agency traffic role — with some creative workflow management — and a huge focus on process, efficiency and scale as the agency grows.

You’ll work across all client portfolios, with occasional client-facing moments on larger, integrated accounts.

If you love turning complexity into clarity, enjoy working at pace, and want real autonomy to make a role your own — read on

What you’ll be doing day to day:

• Designing and implementing agency workflows, ways of working and production processes
• Driving operational efficiency across social, influencer and content production
• Managing creative workflow and priorities so teams can deliver their best work at pace
• Supporting resourcing and capacity planning (including freelance when needed)
• Partnering with finance and client teams on scoping, delivery and forecasting
• Championing smart use of project management and production tools
• Helping the business scale smoothly — without losing our culture or creative energy

We’d love to hear from you if you bring:

• Experience in an Operations, Traffic, Production or Project Management role within a social, content, creative or production agency
• Strong understanding of how agency teams work — and how to make them work better
• A natural collaborator who can influence, guide and bring people along
• Someone who is process‑driven, but flexible — structure without rigidity
• Comfortable working at pace and juggling multiple prioritiesExperience with project management software (ZiFlow a bonus)
• Confidence using modern productivity and AI tools (e.g. Copilot)

Why join us?

• A genuinely fun, kind and collaborative team — with plenty of laughs and great work
• The chance to help scale a growing agency — and shape how it operates as it grows
• Opportunities to work with Publicis Groupe agencies including Starcom, Zenith and Leo
• Clear pathways for growth as the client list and team expand

What we will offer you:

Be a part of the Publicis Groupe family, one of the world’s most progressive and dynamic modern communications businesses. Enjoy all the perks that come with our network offering:

• Work with a diverse team where we value all the benefits of harnessing differences for our people, our clients, and our business.
• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing.
• A creative, fun and rewarding office environment where people love working with each other, supported p by our Publicis Liberté flexibility approach 'working your way, with us!'
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality and Inclusion strategy driven through our Viva! Women, Égalité, enABLE and Embrace (reconciliation action plan) programs.
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits.
• Access to counsellors, psychologists and professionals through Sonder - an all‑in‑on digital wellbeing technology platform designed to support psychological, medical & safety needs.

If you don’t tick every box in this ad, please don’t rule yourself out. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you.

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions.

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via [e-mail] - your personal information will be kept confidential.