Operations Manager

Toll Global Forwarding (Beijing) Limited Shenzhen Branch; Mosman; On-site; AUD 130,000 - 190,000; Full time

Job summary

Toll Group is seeking an Operations Manager to lead Defence Theatre Logistics across warehousing, distribution and support functions, based at HMAS Penguin, Mosman NSW. You will drive policy compliance, readiness, surge responses and cross-team coordination with Defence partners.

Reporting to the Defence portfolio, you will manage national and site level operational leaders, attend governance meetings, and implement improved processes to ensure on-time, safe, and cost-efficient service delivery

Qualifications

• 5 years of experience in operations management roles in logistics or Defence environments.
• Leadership experience within Defence operations, Defence industry, or private sector logistics supporting Defence contracts.
• Proven experience managing operational delivery in complex, high-volume environments (e.g., national contracts, multi-site networks).
• Extensive understanding of warehouse and distribution operations, performance measurement, and readiness models.
• Strong knowledge of compliance, WHS, and quality assurance frameworks in Defence or critical logistics environments.
• Proficiency in analysing operational performance data.

Responsibilities

• Oversee Government & Defence contract execution from an operational delivery perspective across warehousing, distribution, and support functions.
• Attend governance and command meetings in accordance with the contractual governance structure.
• Directly manage operational leadership teams across national and site levels, with authority to delegate, escape, reallocate resources as required to meet performance targets.
• Review, develop, and implement effective operational processes, systems, and practices that drive compliance, consistency, and efficiency.
• Drive the adoption of best practices and improvement initiatives to optimise warehouse operations, resource planning, and service delivery.
• Ensure operational readiness and responsiveness to Defence priorities, including surge activities, short-notice taskings, and mission-critical deliveries.
• Act as the escalation point for operational issues, working with internal and external stakeholders to resolve matters promptly and effectively

Skills

Operations management

Defence/logistics experience

Leadership

ERP/WMS platforms

Stakeholder management

Tools

ERP/WMS platforms

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

Operations Manager - Defence Theatre Logistics (DTL)

Shape the future of Defence logistics with Toll Group.

Are you ready to apply your planning skills and knowledge to a role that directly supports Australia's Defence capability? At Toll Group, we are proud to be expanding our Government and Defence portfolio through the Defence Theatre Logistics (DTL) contract.

We're looking for an Operations Manager to help oversee the Government & Defence contract execution from an operational delivery perspective across warehousing, distribution, and support functions, Attend governance and command meetings in accordance with the contractual governance structure, Directly manage operational leadership teams across national and site levels, with authority to delegate, escape, reallocate resources as required to meet performance targets, Review, develop, and implement effective operational processes, systems, and practices that drive compliance, consistency, and efficiency, Drive the adoption of best practices and improvement initiatives to optimise warehouse operations, resource planning, and service delivery, Ensure operational readiness and responsiveness to Defence priorities, including surge activities, short-notice taskings, and mission-critical deliveries, Act as the escalation point for operational issues, working with internal and external stakeholders to resolve matters promptly and effectively

Based at HMAS Penguin in Mosman NSW , you'll act as a critical bridge Lead national operational teams to foster a proactive, high-performance, and safety-first culture, Maintain strong working relationships with Defence and internal stakeholders to resolve issues quickly and effectively and Work closely with internal planning, safety, commercial, and compliance teams to ensure alignment of operations with strategic and contractual requirements.

Why join us?

When you join Toll Group, you're not just taking a job - you're joining a global team of more than 16,000 people driven by one shared purpose: to deliver what matters.

We offer:

• Industry-leading training and career development.
• Supportive, inclusive teams with approachable leaders.
• Opportunities to grow across a global logistics network.
• A role where your insights have national impact.

How you'll make the right impact

As a Operations Manager , you'll play a key role in ensuring our Defence logistics operations run efficiently and in line with contract expectations. Reporting to the Operations Manager, you will:

• Oversee Government & Defence contract execution from an operational delivery perspective across warehousing, distribution, and support functions
• Attend governance and command meetings in accordance with the contractual governance structure
• Directly manage operational leadership teams across national and site levels, with authority to delegate, escape, reallocate resources as required to meet performance targets
• Review, develop, and implement effective operational processes, systems, and practices that drive compliance, consistency, and efficiency
• Drive the adoption of best practices and improvement initiatives to optimise warehouse operations, resource planning, and service delivery
• Ensure operational readiness and responsiveness to Defence priorities, including surge activities, short-notice taskings, and mission-critical deliveries
• Act as the escalation point for operational issues, working with internal and external stakeholders to resolve matters promptly and effectively

What you'll bring

We're looking for motivated professionals who bring:

• 5 years of experience in operations management roles in logistics, supply chain, or Defence-related environments
• Leadership experience within Defence operations, Defence industry, or private sector logistics supporting Defence contracts
• Proven experience managing operational delivery in complex, high-volume environments (e.g., national contracts, multi-site networks)
• Extensive understanding of warehouse and distribution operations, performance measurement, and readiness models
• Strong knowledge of compliance, WHS, and quality assurance frameworks in Defence or critical logistics environments
• Proficiency in ERP/WMS platforms and strong capability in analysing operational performance data
• Excellent stakeholder engagement, influencing, and conflict resolution skills
• Strong leadership capability, with experience building and managing high-performing teams
• Sound financial acumen with experience in managing operational budgets, workforce planning, and reso