Operations Manager

Regional Youth Support Services Inc.; Gosford; On-site; AUD 90,000 - 110,000; Full time

Job summary

Regional Youth Support Services Inc. on the NSW Central Coast is seeking an experienced operations/management professional to lead youth services, coordinate staff, and oversee policy and funding reporting. You will work closely with leadership to deliver high-quality services for young people and families.

The role emphasizes program implementation, governance, IT systems, and collaboration with diverse funding providers to ensure continuous service improvement and compliance.

Qualifications

• Relevant tertiary qualifications in Community Welfare, Community Services, Social Work, Human Services, or Management.
• Experience in Not-for-Profit/NGO sector and government funding compliance.
• Frontline youth sector experience.
• Strong IT literacy and experience with client record systems.
• Excellent written and verbal communication.
• Experience developing policies and procedures.
• Understanding of budgets in not-for-profit contexts.
• Current NSW Working with Children Check and related clearances.

Responsibilities

• Develop and maintain high standard of Youth Service provision in Central Coast.
• Coordinate staff and resources.
• Advocate for young people and service provision in the community.
• Develop and implement policy, procedure, and protocols.
• Maintain budgets and asset management.
• Maintain operational IT systems.
• Maintain quality reporting to funding providers.
• Develop funding and grant submissions.
• Keep accessible records of service activities.

Skills

Program management

Staff coordination

Communication

Policy development

Education

Tertiary qualifications in Community Welfare/Services/Social Work/Human Services/Management

Tools

Client record systems

Data management

Job description

Regional Youth Support Services – Gosford NSW

This is an exciting opportunity to play a key role in the Operational management of RYSS - an NGO community-based youth support agency on the NSW Central Coast. Working with the CEO and the broader staff team to ensure effective management of services within the organisation.

RYSS provide a wide range of services for young people and young families - youth work, early intervention and intensive case management. The RYSS team frequently engage and support those with high and complex support needs to build confidence, positive social networks, and support their transition into independence.

Key responsibilities

• Develop and maintain the highest standard of Youth Service provision in the Central Coast region
• Coordinate staff and resources
• Advocate for young people and service provision in the community
• Develop and implement policy, procedure, and protocols in response to need
• Maintain budgets and effective asset management
• Maintain operational IT systems
• Maintain and develop quality reporting and accountabilities to diverse funding providers
• Develop funding and grant submissions on behalf of the service
• Keep accessible and clear records of service activities

About you

• Relevant tertiary qualifications in Community Welfare, Community Services, Social Work, Human Services, Management, or a related discipline
• Experience of program implementation, supervision, coordination, and/or management within the Not-for-Profit (NFP) and NGO sector, including understanding of government funding arrangements, compliance requirements, and stakeholder engagement
• Experience working in frontline roles within the youth sector
• High standard of IT efficiency, with demonstrated computer literacy, with in-depth practical experience operating client record systems, communication tools, and data management
• Strong ability to communicate in an adaptable, effective and efficient manner both written and verbally
• Strong practical experience in handling feedback and resolving grievances and conflicts
• Experience in the development, maintenance, and implementation of policies and procedures
• Good knowledge of organisational budgets in the context of a not-for-profit organisation
• Current NSW Working with Children Check, National Police Check, NDIS Worker Check, and unrestricted driver's licence
• Demonstrated understanding of the principles of child, youth and family support, including trauma-informed practice, strengths-based and solution-focused approaches, early intervention, and person-centred service delivery

About us

Since 1986, RYSS has been a point of access on the Central Coast for high-quality services and facilities specifically tailored for young people. In that time, RYSS has grown as a community based, non-government organisation to be the largest locally based provider of youth specific services in the region - today delivering a range of youth work support, information, advice, and referrals, case work, advocacy, youth specific disability services, as well as programs, events, and activities that support and encourage young people as they develop their skills and abilities in living independently on the Central Coast. RYSS maintains a close-knit, focused, professional, and supportive team of Case Managers, Youth Workers, Facilitators, and Specialist Intervention staff, to foster and further develop social, financial, and education networks with young people, to build capacity, engage the support of referral services and specialised skills programs and facilities in order to best meet the individual needs and personal goals of young people across The Coast.