Operations Manager

Cummins; City Of Greater Geraldton; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Superannuation

Bonus program

Income protection

Company vehicles

PPE provided

Job summary

Cummins Geraldton is seeking an experienced Operations Manager to lead the service and parts teams in the Midwest WA region. You will drive branch performance, safety, and customer satisfaction while shaping a culture of accountability and continuous improvement.

You will manage budgets, metrics, and stakeholder relationships, with coaching and development of local talent, and you will be supported by the Western Region Leadership team as you grow into branch leadership.

Qualifications

• Experience leading a small team or supervisor role.
• Clear potential and motivation to step into first management position.
• A practical leadership style with the confidence to make decisions, solve problems and take accountability.
• Strong communication skills and the ability to build trusted working relationships.
• A customer-focused mindset and commitment to safety, quality, continuous improvement and developing commercial capability.

Responsibilities

• Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
• Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
• Responsible for all functions and financial metrics for the branch.
• Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
• Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
• Manages compliance with health, safety, and environmental standards and compliance.
• Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
• Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.

Skills

Leadership

Team building

Customer focus

Decision quality

Talent development

Financial acumen

Safety awareness

Job description

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are seeking a self-motivated individual ready to step into a leadership position. The Geraldton Branch offers numerous growth opportunities, including support for the local port with automotive and marine services, as well as extensive gas genset work. Cummins Geraldton also hosts the Gas Engine Training Facility.

The Operations Manager role is a fantastic opportunity to grow the business and lead the service and parts teams. This position is a key appointment within the Western Region Leadership team and is accountable for achieving business objectives in the Midwest of WA.

Key responsibilities:

• Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
• Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
• Responsible for all functions and financial metrics for the branch.
• Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
• Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
• Manages compliance with health, safety, and environmental standards and compliance.
• Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
• Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.

Skills required:

• Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Decision quality - Making good and timely decisions that keep the organization moving forward.
• Develops talent - Developing people to meet both their career goals and the organization’s goals.
• Drives results - Consistently achieving results, even under tough circumstances.
• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.

Compensation and Benefits:

• Annual Salary commensurate with experience
• Superannuation
• Participation in an annual variable compensation (bonus) program
• Income protection insurance
• PC software/hardware and a range of vehicles
• Safety equipment / PPE and uniforms provided and a range of personal and professional benefits

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

To be successful in this role you will need the following:

Competencies

• Experience leading a small team or working in a supervisor, team leader or senior operational role.
• Clear potential and motivation to step into your first management position.
• A practical leadership style with the confidence to make decisions, solve problems and take accountability.
• Strong communication skills and the ability to build trusted working relationships.
• A customer-focused mindset and commitment to safety, quality, continuous improvement and developing commercial capability.

This is a hire-to-develop opportunity for an emerging leader ready to broaden their experience and grow into branch management. You will receive coaching, exposure to key business disciplines and increasing accountability as your capability develops.

Experience:

Significant relevant experience required, including managerial and budgetary experience.

• Provides hands-on operational leadership across service and parts functions, supporting customer enquiries and escalations to ensure customer commitments and branch performance targets are achieved.
• Maintains business continuity by providing direct coverage for Service Advisor and Parts Advisor responsibilities during leave, vacancies, or periods of increased workload.