Operations Manager

Eucalyptus Spa; Cairns Regional; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Accommodation provided and meals

Staff discounts on accommodation,Tours

Ongoing training & development

Job summary

Discovery Resorts - Undara Experience seeks an Operations Manager to lead a large, diverse team and oversee all aspects of daily resort operations in remote Tropical North Queensland. You will coordinate across accommodation, food & beverage, guest experiences, tours and property operations to deliver outstanding guest experiences.

The role requires a strong hospitality leadership background, budget oversight, and experience with RMS or similar systems; live-in accommodation and meals are

Qualifications

• Senior hospitality leadership experience in a resort, hotel or large-scale operation.
• Operational management across multiple departments.
• Experience leading large teams and developing leaders.
• Experience managing budgets, labour costs, forecasting and commercial performance.
• Experience using RMS or similar property management systems.
• Current driver's licence is essential.
• RSA and RMLV certifications or ability to obtain.
• MR/HR licence is highly regarded.
• Experience managing large Food & Beverage, maintenance and asset management functions.

Responsibilities

• Lead and mentor a diverse team of up to 50 during peak season with a culture of accountability and safety.
• Oversee daily operations across all departments and maintain high standards.
• Collaborate with Activity, Reservations, Head Chef and Heads of Housekeeping to ensure seamless guest experiences.
• Support and guide the food & beverage operation to maintain guest satisfaction and profitability.
• Ensure facilities, infrastructure, equipment and grounds meet high standards.
• Assist with budgeting, forecasting and departmental targets including labour management.
• Be a visible, hands-on leader who engages with guests.
• Maintain food safety, WHS, environmental and operational compliance.
• Drive operational improvements in a remote environment and identify opportunities to enhance performance.

Skills

Senior leadership

Operations management

Team leadership

Budgeting & forecasting

RMS experience

Food & Beverage oversight

Asset management

Driver's license

Tools

RMS or similar PMS

Job description

What Operations Manager Jobs are in Cairns

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Discovery Resorts - Undara Experience

This is not your typical hospitality leadership role. Located in Tropical North Queensland, Discovery Resorts - Undara is one of Australia's most unique tourism destinations and home to one of the world's longest lava tube cave systems, formed more than 190,000 years ago. Surrounded by vast outback landscapes and rich pioneering history, Undara welcomes guests from around the world seeking an authentic Australian adventure unlike anywhere else.

The property offers a range of accommodation experiences, from restored railway carriages and premium heritage-style homestead accommodation to pioneer-style huts, caravan and camping facilities, and safari-style tenting. Guests enjoy experiences including guided tours through the lava tubes, wildlife encounters, and sunset experiences.

Duties

As an Operations Manager, this live-in leadership opportunity places you at the centre of a large and diverse business where no two days are the same. Youll oversee multiple departments and a leadership team, ensuring areas of the business work collaboratively to deliver guest experiences and outcomes.

Key responsibilities include:

• Lead, mentor and inspire a diverse team of up to 50 team members during peak season, fostering a culture of accountability, engagement, safety and operational excellence.
• Oversee all aspects of the property's daily operations, ensuring departments coordinate effectively and standards are maintained across the business.
• Work with the Activity Manager, Reservations Manager, Head Chef, Executive Housekeeper and operational leaders to ensure seamless delivery across all guest touchpoints.
• Support and guide the food and beverage operation to maintain guest experiences, compliance standards and profitability across multiple outlets.
• Ensure facilities, infrastructure, equipment and grounds are maintained to a high standard, supporting asset performance and guest satisfaction.
• Commercial Performance: Assist with budgeting, forecasting and departmental targets, including labour management, cost control and revenue optimisation.
• Be a visible and hands-on leader who actively engages with guests and ensures memorable experiences throughout their stay.
• Maintain food safety, workplace health and safety, environmental and operational compliance standards across the resort.
• Lead operational improvements in a remote environment and identify opportunities to enhance guest experiences and business performance.

Skills & Experience

Were seeking a hands-on hospitality leader who thrives in a remote environment and enjoys being visible in the day-to-day operation. Whether your background is in Food & Beverage, maintenance, or broader resort operations, youll be a strong people leader with a passion for driving team performance, exceptional guest experiences and commercial results. This is an exciting opportunity for an ambitious leader looking to broaden their expertise and accelerate their career.

To be successful you will have:

• Proven experience in a senior hospitality, tourism, resort or accommodation leadership role.
• Strong operational management capability across multiple departments.
• Experience leading large teams and developing high-performing leaders.
• Experience managing budgets, labour costs, forecasting and commercial performance.
• Experience using RMS or similar property management systems.
• Current drivers licence - Essential
• RSA certification (or ability to obtain).
• RMLV certification (or ability to obtain).
• Medium Rigid (MR) or Heavy Rigid (HR) licence highly regarded.
• Experience managing significant Food & Beverage operations, maintenance and asset management functions, or both.
• Live and work at one of Australia6s most unique tourism destinations.
• Accommodation and meals provided as part of this live-in opportunity
• Lead a diverse resort operation, working across accommodation, food & beverage, guest experiences, tours and property operations.
• Accelerate your career growth with exposure to all facets of the business and pathways within the group.
• Exclusive staff discounts on accommodation, tours, flights, vehicle hire, fuel, gym memberships and more.
• Ongoing training, leadership development and mentoring to support your career progression
• Employee Assistance Program, service recognition awards and internal promotion opportunities.

Lead bigger - Go further

Prior to an offer of employment, candidates must provide authority for a Federal Police Clearance to disclose any offences or charges.

The company acknowledges the ESG approach and sustainability in daily operations and ongoing decision making. Our five-year ESG strategy focuses on fostering a safe, respectful and inclusive workplace, giving back to communities and protecting the environment.