Operations Lead - Westfield Sydney

ALO; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

ALO in Sydney seeks an Operations Lead to steer store profitability and efficiency. This role partners with Visual and Operations teams to delegate work, coach staff, and maintain a safe, inviting environment.

Daily duties span sales floor and back-of-house, requiring hands-on leadership and constant movement. You will manage inventory, shipments, replenishment, floor sets, and stockroom standards, while driving guest experience and staff development.

Qualifications

• 2+ years in a client-centric, sales environment.
• Excellent interpersonal and written communication skills.
• Self-motivated with a desire to achieve results and excel as an individual and as a team.
• Aligns with ALO's Guiding Principles.
• Requires constant movement around all areas of store.
• Ability to lift, push, carry or move up to 10-15KG.

Responsibilities

• Lead & execute inventory management with focus on accuracy and reducing shrink.
• Investigate inventory accuracy issues with GM to improve processes.
• Manage shipment, receiving, reverse transfers, floor recovery, replenishment, floor set updates, and stock management.
• Champion strong visual standards for the sales floor.
• Support a safe work environment and efficient operation through stockroom standards.

Skills

Client-centric sales

Interpersonal skills

Written communication

Feedback oriented

Job description

Mindful movement. It's at the core of why we do what we do at ALO- it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Operations Lead is a member of the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with Operations & Visual Managers in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

Operations Leader

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to elevate process or system gaps
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Champion strong visual standards for the sales floor
• Support a safe work environment and efficient operation through strong stockroom standards and processes

Business Leader

• Partner with Operations & Visual Managers to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Operations Associates; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Flow Experience Leader

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed
• Execute company-level operation-focused directives, projects and initiatives, in partnership with management team, to achieve goals & KPI's
• Opens and closes the store in accordance with back of house (BOH) standards

OPERATIONS LEAD QUALIFICATIONS

• 2+ Years prior work experience in a client-centric, sales environment
• Values feedback, receptive to receiving feedback and eager to provideSelf-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO's Guiding Principles
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 10-15KG pounds