Operations Lead - Westfield Sydney

ALO | Australia; Sydney; On-site; AUD 85,000 - 115,000; Full time

Job summary

ALO in Sydney is seeking an Operations Lead to drive profitability and efficiency on the store floor and in back-of-house operations. You will lead inventory processes, ensure high visual standards, and partner with leaders to manage budgets, vendors, and talent development.

You will move across the sales floor and stockroom, coaching the team, and ensuring guest experiences meet brand standards. ALO values energetic, proactive leaders who thrive in a dynamic retail setting.

Qualifications

• Experience in a client-centric, sales environment.
• Willingness to receive and provide feedback.
• Strong interpersonal and written communication skills.
• Aligns with ALO's Guiding Principles.
• Requires constant movement around the store.
• Able to lift/move up to 10–15 kg.

Responsibilities

• Lead inventory management to maximize accuracy and reduce shrink.
• Investigate inventory accuracy issues and work with GM to address gaps.
• Manage shipment, receiving, processing, transfers, floor replenishment, and stockroom standards.
• Champion strong visual standards for the sales floor.
• Support safe work environment and efficient operation through stockroom processes.
• Partner with leadership to manage reporting, budgets, expenses, inventory control and vendor relationships.
• Move dynamically on the retail floor to meet business and guest needs.
• Oversee Operations Associates and participate in talent recruitment and development.

Skills

Client-focused sales

Feedback oriented

Interpersonal communication

Company values

Mobility

Lifting up to 10–15 kg

Job description

Mindful movement. It's at the core of why we do what we do at ALO- it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Operations Lead is a member of the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with Operations & Visual Managers in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

Operations Leader

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to elevate process or system gaps
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Champion strong visual standards for the sales floor
• Support a safe work environment and efficient operation through strong stockroom standards and processes

Business Leader

• Partner with Operations & Visual Managers to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Operations Associates; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Flow Experience Leader

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed
• Execute company-level operation-focused directives, projects and initiatives, in partnership with management team, to achieve goals & KPI's
• Opens and closes the store in accordance with back of house (BOH) standards

OPERATIONS LEAD QUALIFICATIONS

• 2+ Years prior work experience in a client-centric, sales environment
• Values feedback, receptive to receiving feedback and eager to provideSelf-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO's Guiding Principles
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 10-15KG pounds