Operations Excellence Specialist

Super Retail Group; Brisbane; On-site; AUD 120,000 - 150,000; Full time

Job summary

Super Retail Group is seeking an Operations Excellence Specialist to drive continuous improvement across Distribution Centre operations and the wider supply chain. You will lead LEAN initiatives, embed a culture of improvement, and collaborate with stakeholders to standardise processes.

The role reports to the National Operations Excellence Manager within the Logistics Optimization team and focuses on delivering measurable safety, cost, productivity and service improvements.

Qualifications

• Experience in warehousing, logistics, DC/FC environments.
• Proven track record delivering continuous improvement initiatives.
• Strong root-cause analysis and sustainable solution implementation.
• Ability to engage and influence across all levels of the organisation.
• Excellent written and verbal communication with data translation skills.

Responsibilities

• Deliver key milestones of the Supply Chain strategy and identify opportunities to improve operations.
• Collaborate to re-engineer business processes toward a LEAN structure across the network.
• Contribute to establishing training standards for DC operations.
• Define target service standards and drive improvements to meet them.
• Lead operating model changes to support efficiencies across the function.

Skills

Stakeholder management

Data-driven decision making

Change management

Continuous improvement

Communication

Education

Lean Six Sigma Certification

Job description

Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac, and is one of Australia and New Zealand's largest retailers. The talent of our teams and their passion for providing an experience which inspires and enhances our customers’ leisure time drives our culture of innovation and opportunity.

About the Role

Are you passionate about driving operational improvement and delivering measurable results?

Join us as an Operations Excellence Specialist, where you’ll lead initiatives that transform our operations and deliver tangible improvements across safety, cost, productivity, and service. This is a key role focused on embedding a culture of continuous improvement across our Distribution Centre (DC) operations and wider Supply Chain.

Reporting to the National Operations Excellence Manager, you will be part of the Logistics Optimization team. You will play a key role in driving the standardization and continuous improvement initiatives that support our commitment to improvement. This includes evaluating external best practices, benchmarking performance, and identifying opportunities to introduce new technologies and innovative solutions across Super Retail Group.

Your responsibilities will include, but not be limited to:

• Delivering key milestones of the Supply Chain strategy & identifying further opportunities that will drive operational excellence.
• Collaborating with key stakeholders to re-engineer business processes towards a LEAN structure that is consistent across the network.
• Contributing to identifying training standards priorities to support operational standards across DC Operations.
• Defining target service standards for the operation and identifying improvements to deliver to standards.
• Key lead on implementation and identification of operating model changes to support efficiencies.

About you

We are seeking a results‑driven operations professional with a passion for continuous improvement and operational excellence. You thrive in fast‑paced environments and bring a strong ability to identify opportunities, drive change, and deliver measurable outcomes.

In addition, you have:

• Experience working in similar role or capacity in warehousing, logistics, DC (Distribution Centre) or FC (Fulfilment Centre) environments
• A demonstrated experience in leading and supporting change initiatives
• A strong track record of delivering continuous improvement initiatives, with proven experience in root cause analysis to identify issues and implement sustainable solutions
• Well‑developed stakeholder management skills, with the ability to engage and influence across all levels
• Strong communication skills, with the ability to translate data and insights into clear, actionable outcomes
• Certification in Lean / Lean Six Sigma methodologies (Essential)

WHY JOIN US?

• You’ll get to join for an organisation with a culture that is driven by innovation and creating awesome experiences for our customers and teams, and will get to work alongside a diverse team across Super Retail Group that is representative of the communities we work in.
• Super Retail Group is a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation holder.
• We are committed to your professional development and will support on-going opportunities for both learning and progression.
• You will get access to generous discounts across all Super Retail Group brands, as well as access to our Perks Programme, including discounts on Health and Wellbeing, Entertainment, Travel and Accommodation and more.

Our Culture of Inclusion

Super Retail Group is proud to be an equal opportunity employer.We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.