Operations Delivery Officer

Council Jobs; Newcastle; On-site; AUD 76,000 - 90,000; Full time

Benefits offered by this job

4 weeks annual leave

Personal leave

Public holidays

Leave loading

Parental leave

Healthcare programs

Novated Lease options

Performance development plans

CN employee benefits

Onsite wellbeing programs

Job summary

City of Newcastle is seeking an experienced Operations Delivery Officer to manage the movement of library collections, equipment, and supplies across 14 MALL sites. You will coordinate deliveries, support Home Library Services, and work with partners to ensure efficient operations and strong customer service.

You will handle loading/unloading, assist during peak periods, and maintain accurate delivery records while complying with safety and workplace regulations.

Qualifications

• Experience delivering and coordinating library collections or equipment across multiple sites.
• Strong commitment to customer service and safety.
• Ability to work independently and with partners to ensure smooth delivery operations.

Responsibilities

• Coordinate and deliver library collections, equipment, and supplies across multiple library sites within the Newcastle LGA and partner locations outside the LGA.
• Support Home Library Services and partner libraries by coordinating deliveries and collections as required.
• Work independently and collaboratively with team members and external partners to ensure efficient delivery operations and high service standards.
• Assist with loading, unloading, and movement of objects and equipment between storage facilities and all MALL sites; support during peak periods.

Skills

Customer service

Logistics coordination

Team collaboration

Job description

• Support the community through Home Library Services and partner libraries.


• Drive, deliver and connect with a focus on customer service and safety.


• Keep libraries moving with deliveries across 14 MALL sites.

As a member of our team, you won't just work for the city; you’ll co-create it.

City of Newcastle (CN) currently has a unique opportunity for an experienced and self‑motivated Operations Delivery Officer to join our team in MALL (Museum Archive Libraries & Learning Service).

A day in the life…

As our Operations Delivery Officer, you will provide operational support by managing movement of library collection stock, equipment, supplies and deliveries across 14 MALL sites. You will perform a range of responsibilities including:

• Coordinate and deliver library collections, equipment, and supplies across multiple library sites within the Newcastle LGA and partner locations outside the LGA. Collect and transfer library items, including new stock, member holds, inter-library loans, and returns, ensuring timely and accurate delivery.


• Support Home Library Services and partner libraries (e.g., Port Stephens Libraries) by coordinating deliveries and collections as required.


• Work independently and collaboratively with team members, and external partners, ensuring the smooth and efficient delivery operations, and a high standard of customer service is achieved.


• Assist with the loading, unloading, and movement of objects and equipment between storage facilities and all MALL sites. Assist during peak periods, including chute clearances, collection handling, and ad hoc logistics support.


• Represent CN professionally and courteously in all interactions with team members, members of the public, and partner organisations.


• Maintain accurate records of deliveries, collections, and any discrepancies or issues encountered during transit. Comply with all relevant safety, traffic, and workplace regulations while performing duties.


• Be responsible for the appropriate maintenance and care of appointed vehicle. This includes regular cleaning inside and out, and ensuring that normal maintenance items are checked at normal intervals, as per CN policies and procedures.

Here, your ideas and efforts directly shape the places where you and your community live, work, and play.

Find out more about your new career by viewing the position description here.

Please note: internally within CN, this role is titled “MALL Freight Operations Officer”.

Life at City of Newcastle (CN)

You’ll get to experience your work up close alongside the brilliant minds of your colleagues who care for one another and the region.

You’ll chip away at ambitious plans with a talented, passionate crew alongside you, shaping the very fabric of our community. Showing up for neighbours not shareholders.

Every single day offers the chance to think big and act local. Planning and prioritising to achieve the most important outcomes with the community.

You’ll add value in the moments that matter. From librarians to lifeguards, in a range of iconic places, we achieve a better Newcastle together.

Whether we’re planning to host major events, providing essential services or supporting creative artists, it’s what we do when the cameras aren't rolling that matters most.

And we’ll be there for you in important times in your life. We embrace flexible work arrangements to find a balance that allows us to enjoy the city we shape.

Our focus on inclusion and respecting culture, will help you feel a deeper connection with others. You'll connect with internal communities that will help you to feel a sense of belonging and reflect the diversity of the growing region.

You’ll do meaningful work and do it sustainably as you take ideas from plan to play, in your own backyard.

With hundreds of different roles, each person adds their uniqueness to our culture and plays their part as we head towards our 2040 vision.

With natural assets and a focus on the environment, co-create a sustainable region with us.

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance that allow us to enjoy the city we shape. To read more, visit here!

• 4 weeks of annual leave, 3 weeks of personal leave, plus 2 additional paid public holidays


• 17.5% annual leave loading yearly payment


• Paid parental leave for primary carers


• Industry leading employment conditions


• Corporate Fitness program from as little as $18.00 per fortnight


• Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers


• Annual performance development plans and ongoing training and development opportunities


• Leading the CN Way leadership program


• Inclusion, Diversity & Equity (IDE) employee networks and initiatives


• Access to Health & Wellbeing programs including an Onsite Physiotherapist and Psychology, Yoga and Mental Health Ambassador Groups

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Don’t just work for the city, co-create it. Join and expand your career at the City of Newcastle.

Application Closing Date:

Friday 20 November

Remuneration:

$76,005.29 + 17.5% annual leave loading yearly payment + 12% Superannuation per annum for a 35 hour week

Contact:

Nigel George – Head of MALL Operations – 02 4974 2*** or *******@ncc.nsw.gov.au

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact *******@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.