Operations Delivery Officer

City of Newcastle; Newcastle; On-site; AUD 77,000 - 95,000; Full time

Benefits offered by this job

4 weeks annual leave

3 weeks personal leave

2 additional paid public holidays

17.5% annual leave loading

Paid parental leave

Job summary

City of Newcastle is seeking an Operations Delivery Officer to coordinate movement of library stock, equipment and supplies across 14 MALL sites within the Newcastle LGA. You will ensure timely deliveries, assist with loading, unloading and peak-period logistics, and maintain accurate records with a strong focus on safety and service.

The role offers diverse collaboration with partner libraries and the community, with flexible work arrangements and a commitment to inclusion and wellbeing.

Qualifications

• Experience in coordinating library collections, deliveries, and partner libraries.
• Ability to maintain accurate delivery records and ensure safety and compliance.

Responsibilities

• Coordinate and deliver library collections, equipment, and supplies across multiple sites.
• Load/unload items and move equipment between storage and library sites.
• Maintain records of deliveries and handle discrepancies.
• Support Home Library Services and partner libraries with deliveries and collections.

Skills

Logistics coordination

Stock management

Delivery planning

Customer service

Safety compliance

Job description

As a member of our team, you won't just work for the city; you’ll co-create it.

City of Newcastle (CN) currently has a unique opportunity for an experienced and self-motivated Operations Delivery Officer to join our team in MALL (Museum Archive Libraries & Learning Service).

A day in the life…

As our Operations Delivery Officer, you will provide operational support by managing movement of library collection stock, equipment, supplies and deliveries across 14 MALL sites. You will perform a range of responsibilities including:

Coordinate and deliver library collections, equipment, and supplies across multiple library sites within the Newcastle LGA and partner locations outside the LGA. Collect and transfer library items, including new stock, member holds, inter‑library loans, and returns, ensuring timely and accurate delivery.

Support Home Library Services and partner libraries (e.g., Port Stephens Libraries) by coordinating deliveries and collections as required.

Work independently and collaboratively with team members, and external partners, ensuring the smooth and efficient delivery operations, and a high standard of customer service is achieved.

Assist with the loading, unloading, and movement of objects and equipment between storage facilities and all MALL sites. Assist during peak periods, including chute clearances, collection handling, and ad hoc logistics support.

Represent CN professionally and courteously in all interactions with team members, members of the public, and partner organisations.

Maintain accurate records of deliveries, collections, and any discrepancies or issues encountered during transit. Comply with all relevant safety, traffic, and workplace regulations while performing duties.

Be responsible for the appropriate maintenance and care of appointed vehicle. This includes regular cleaning inside and out, and ensuring that normal maintenance items are checked at normal intervals, as per CN policies and procedures.

Here, your ideas and efforts directly shape the places where you and your community live, work, and play.

Please note: internally within CN, this role is titled “MALL Freight Operations Officer”.

Life at City of Newcastle (CN)

You’ll get to experience your work up close alongside the brilliant minds of your colleagues who care for one another and the region.

You’ll chip away at ambitious plans with a talented, passionate crew alongside you, shaping the very fabric of our community. Showing up for neighbours not shareholders.

Every single day offers the chance to think big and act local. Planning and prioritising to achieve the most important outcomes with the community.

You’ll add value in the moments that matter. From librarians to lifeguards, in a range of iconic places, we achieve a better Newcastle together.

Whether we’re planning to host major events, providing essential services or supporting creative artists, it’s what we do when the cameras aren't rolling that matters most.

And we’ll be there for you in important times in your life. We embrace flexible work arrangements to find a balance that allows us to enjoy the city we shape.

Our focus on inclusion and respecting culture, will help you feel a deeper connection with others. You'll connect with internal communities that will help you to feel a sense of belonging and reflect the diversity of the growing region.

You’ll do meaningful work and do it sustainably as you take ideas from plan to play, in your own backyard.

With hundreds of different roles, each person adds their uniqueness to our culture and plays their part as we head towards our 2040 vision.

With natural assets and a focus on the environment, co‑create a sustainable region with us.

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance that allow us to enjoy the city we shape. To read more, visit here!

4 weeks of annual leave, 3 weeks of personal leave, plus 2 additional paid public holidays

17.5% annual leave loading yearly payment

Paid parental leave for primary carers

Industry leading employment conditions

Corporate Fitness program from as little as $18.00 per fortnight

Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers

Annual performance development plans and ongoing training and development opportunities

Leading the CN Way leadership program

Inclusion, Diversity & Equity (IDE) employee networks and initiatives

Access to Health & Wellbeing programs including an Onsite Physiotherapist and Psychology, Yoga and Mental Health Ambassador Groups

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Don’t just work for the city, co‑create it. Join and expand your career at the City of Newcastle.

Application Closing Date: Friday 20 November

Remuneration: $76,005.29 + 17.5% annual leave loading yearly payment + 12% Superannuation per annum for a 35 hour week

Contact: Nigel George – Head of MALL Operations – 02 4974 2*** or *******@ncc.nsw.gov.au

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes, and we respectfully ask that recruitment agencies do not contact us at this stage.