Operations & Delivery Associate, 4X10 Schedule, Growth Path

Superb Party Hire; Brisbane; Hybrid; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Extra days off

Vacation time

Enhanced Parental Leave

Recognition program

Growth opportunities

Employee Resource Groups

Job summary

G Adventures is seeking a Regional Operations Manager to lead the Oceania tour programme from our Brisbane base. You will oversee supplier relationships, teams, budgeting, risk and continuous improvement to ensure profitability and high-quality customer experiences.

The role is hybrid, with regular in‑office days in Brisbane and travel within the region to inspect partners and operations. You will drive regional staffing, process improvements and service excellence.

Qualifications

• 5+ years in travel industry with regional exposure.
• 2+ years in an operations leadership role.
• Experience in product development and supplier negotiations.
• Experience developing systems and procedures to improve efficiency.
• Strong office administration and organisational skills.
• Proven ability to train and lead teams.

Responsibilities

• Lead strategic regional operations planning and budgeting.
• Drive supplier relationships, product mix and inventory strategies.
• Manage regional staff and ensure safety and quality standards.
• Oversee risk, incident reporting and crisis management.
• Collaborate with Product and Shared Services to optimize workflows.

Skills

Travel industry experience

Operations leadership

Supplier negotiation

Process improvement

Crisis management

Team development

Communication

Education

Business management degree

Tools

CRM systems

Project management tools

Job description

The Company…

We are proud to hold a Reflect Reconciliation Action Plan (RAP) and encourage applications from Aboriginal and Torres Strait Islander peoples. We welcome people of all backgrounds, knowing that diverse perspectives spark the innovation we need.

About the Role

The Regional Operations Manager role is a pivotal leadership position that is primarily responsible for the successful delivery of G Adventures’ comprehensive tour programme across Oceania. This is a dynamic and multi‑faceted role that leads a diverse team to ensure sustainable business growth, operational excellence, profitability and quality. This role oversees supplier relationships, team development, and compliance, ensuring efficient, innovative, and customer‑focused tour operations.

It also manages risk, fosters cross‑functional collaboration and champions continuous improvement to uphold brand standards and safety. This role builds on a highly successful platform but with significant opportunity to drive continued growth and evolution of the Oceania region in the coming years.

This role is a hybrid role, based out of our Brisbane office where a set number of days are required in office as per the region.

What you'll be doing

Strategic Leadership and Regional Planning

• Lead ongoing enhancements of operational and administrative processes, ensuring systematic and efficient workflow across regional operations, key suppliers and shared services functions.
• Coordinate with Product and Strategic Operations divisions to manage product lines and inventory efficiently and profitably.
• Ensure accurate regional overhead budget forecasting, spend and tracking
• Contribute to strategic destination management functions, including product mix, inventory strategy, quality management and supplier mix.
• Contribute to development and implementation of a regional staffing strategy across Regional Operations, Tour Staff, and Shared Services functions.
• Ensure trips run to budget, and identify opportunities for cost reductions in collaboration with the Buying team.

Supplier and Stakeholder Management

• Collaborate with the Buying team on supplier selection, vetting, and training.
• Build and manage effective relationships with suppliers and DMC partners, ensuring consistent service delivery and clear communication at all levels.
• Travel within the region to inspect hotels, transportation and suppliers; provide support, attend industry events and stay informed on new industry trends.
• Develop the company’s presence within local tourism boards, associations and committees, promoting brand awareness and industry engagement in the region.
• Ensure all operational areas uphold brand standards and properly represent third‑party wholesaler brands as required.
• Maintain strong communication and positive working relationships between regional operations, shared services functions and other internal stakeholders. Consistently review and manage workflow and processes.

Team Leadership and Development

• Lead and manage a remote team of office employees and tour staff across the Oceania region, fostering a culture of trust, respect and accountability both internally and externally.
• Oversee ongoing training programs for office employees, tour staff, and local operators to build leadership capacity and regional infrastructure that supports rapid growth.
• Foster and promote company culture among office employees, suppliers and tour staff, enhancing engagement and alignment with company values and community tourism.
• Support travel style training initiatives within the region to ensure consistent customer experience.

Operational Excellence and Quality Control

• Regularly review traveller evaluations to identify trends, pinpoint areas for improvement and develop initiatives that add value to tours.
• Champion the adoption of new systems, initiatives and programs in a fast‑paced, constantly evolving global business.
• Analyze international competitors and regional operators, consistently seeking value innovations and applying improvements across tours.
• Lead the tour staff leadership team and suppliers in upholding and improving safety and quality standards across tours, vehicles, and accommodations.

Compliance, Risk, and Incident Management

• Take an active role in managing critical incidents and emergencies in the field, coordinating communication and ensuring all relevant parties are kept informed.
• Support the Operations team in developing and implementing contingency plans in the event of on‑tour disruptions and adjustments.
• Ensure effective, consistent and timely incident reporting from tour staff and suppliers.
• Ensure safe, compliant tour operations across office and tour staff and supply chain, through adherence to all relevant laws and regulations.
• Ensure adherence to G Adventures welfare policies and community tourism standards.
• Ownership of the emergency phone roster, ensuring equitable distribution of out of hours responsibility across the operations team. The role is included in the emergency phone rotation, and acts as an escalation point on a shared basis also.

Communication and Content Management

• Work closely with the Product team to verify the completeness and accuracy of all trip content, and tour staff resources, including trip details, brochure and web content, and trip flows.
• Monitor and maintain communication channels such as passenger feedback and regional correspondence to ensure timely responses and issue resolution.

What you'll need to be successful

• Minimum of 5 years’ experience in the travel industry, with extensive travel experience in the region.
• Minimum of 2 years’ experience in an operations leadership role.
• Experience in new product development and supplier negotiation is desirable.
• Experience developing and implementing systems and procedures to improve operational efficiency.
• Proficient in office administration, problem solving and organisational management.
• Proficient in working across a diverse suite of platforms, and the ability to
• Ability to manage crises and take responsibility for the safety and well‑being of others.
• Ability to train, mentor and lead team members effectively.
• Commitment to delivering high levels of customer satisfaction and ability to manage complex customer service issues.
• Effective stakeholder management skills across a geographically and culturally diverse organisation.
• Excellent communication, interpersonal, and relationship management skills.
• Strong organizational skills with the ability to prioritize competing demands effectively.
• A functional knowledge of relevant laws and regulations, relating to employment, passenger transport, and national parks visitation.
• Right to Work in Australia

What Do We Offer You?

• Additional days off, including on your birthday!
• Vacation time for you to recharge
• Enhanced Parental Leave
• Meaningful Employee Recognition Program
• Learning and Growth Opportunities
• Employee Resource Groups

*Applicable based on location*

The Company…

The Company is a well‑recognised industry leader that specialises in a vast array of domestic and commercial metal roofing, roof replacements, insulation, guttering, ventilation and wall cladding projects with expertise in their superior quality of workmanship and services. Being a premium destination for commercial buildings such as schools, apartments, factories and hospitals to name a few, as well as the domestic market of private homeowners, they have developed an exceptional reputation for completing projects to a high delivery standard across a diverse range of clientele for their business.

With their customer centric solid industry reputation and uniquely designed project implementation, they have earned respect across the industry sector, while demonstrating a high quality of workmanship, utilising reliable materials that are backed by industry accredited manufactures. Over the years, they have increased their market share, setting themselves up for another outstanding year of business.

Reporting to the Managing Director

This role provides a unique leadership opportunity within the company which will require you to manage the daily business operations, resulting in efficient and profitable service delivery that meets the needs of customers and clients. You will need to demonstrate industry experience and be determined to succeed. The position will see you manage the day‑to‑day activities by monitoring resources (people and equipment) and ensuring and improving the performance, productivity, efficiency and profitability across the key areas of administration, production and sales. Throughout your dedication to perform, you will be required to ensure all areas of the business come together to deliver superior product quality and high customer satisfaction of service.

Ideal Candidate

• A tertiary qualification in Business Management or similar (desirable)
• Demonstrated experience in successfully leading a team through transformation
• Proven experience as an effective member of a management team
• Strong business and commercial acumen, as well as strong strategic financial management skills
• Well‑developed communication skills, including the ability to resolve conflict and manage the process of negotiation and mediation within the construction industry and other stakeholders.
• Extensive experience and proven ability in objectively identifying and analysing complex, sensitive and strategic issues.
• Proven ability to communicate and build positive relationships with staff, customers and stakeholders, both verbally and in writing.
• Strong time management, organisational and prioritising skills.

The Benefits

This is a rare opportunity to be part of a dynamic and progressive business, offering long‑term stability of employment and an attractive base salary of $100,000+ (negotiable on experience), plus superannuation and phone. The company offers support for career advancement with ongoing training for development. The company also demonstrates a fun, family‑like culture that thrives on the success of their employees. They also have regular events held within the organisation to build a greater team working environment.

Things To Know

We are proud to offer a robust package for people who need flexibility, dedication and a dynamic environment. At G Adventures, we take pride in providing our team with city‑wide access to the best experiences. Despite this, the vast majority of our staff stay local while meeting at a team‑wide level to share rewards. The built‑in fleet and bus service to the individual seaside location ensures that people who can drive from home or a nearby residence find a viable commutable option to the location. It is a highly encouraging environment for people to get to work, travel and work on their own pace, paced through leadership stepping across.

We believe your right to be a driver, based on availability to ensure that all staff have their compliance capability, access to advanced learning that they can read, or a Coordinator outreach program that redesigns for people if they can maintain a strong team. We rely on team communications and ensure the company understand the expectations you need.

Contact

For more information, reach out to the hiring manager on their contact number or via email for further details.