Operations Coordinator

Serco; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Location: ACT/NSW/VIC

Employee Networks supporting diversity

Supportive leadership and team culture

Benefits program discounts

Job summary

Serco is seeking an Operations Coordinator for the AHSC team to support workforce services across the SNSW region. You will take incoming calls, respond to urgent workforce needs and source backfill to maintain continuity of service.

The role operates in a 24/7 environment, with a focus on accurate roster management, timely updates, and collaborative stakeholder engagement to ensure smooth operations.

Qualifications

• Australian Citizenship due to clearance requirements.
• Strong attention to detail and exceptional data management skills.
• Excellent organisational skills with the ability to manage competing priorities.
• Strong administrative capability and a confident, professional manner.
• Strong interpersonal and communication skills to build relationships with staff and stakeholders.
• The ability to confidently manage incoming calls and respond to workforce requirements.
• Previous administrative or coordination experience, ideally in a 24/7 operational environment.
• Experience in clinical and/or defence environments (highly regarded).

Responsibilities

• Managing incoming calls relating to workforce and roster requirements.
• Managing unplanned leave absences and sourcing shift backfill.
• Coordinating with staff and stakeholders to identify suitable backfill options.
• Updating workforce and roster information accurately and in a timely manner.
• Responding to queries and escalating issues where required.

Skills

Attention to detail

Data management

Organisational skills

Administrative skills

Communication skills

Call handling

Coordination experience

24/7 experience

Defence/clinical experience

Job description

Serco is a place where you can grow

Join a team of 10,000 professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

Benefits

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Location: Open to ACT, NSW or VIC
• Access to our Employee Networks fostering diversity and inclusion
• Supportive leadership and a collaborative team culture
• Discounts on health, travel, and more through our employee benefits program

Make an impact at Serco

As an Operations Coordinator within the ADF Health Services Contract (AHSC) team, you’ll play a key role in supporting the delivery of workforce services across the SNSW Region. You’ll help keep operations running smoothly by responding quickly to workforce needs and ensuring shifts are appropriately covered.

This is a UPL-only role, working early morning and evening shifts. As part of the National AHSC support team, you’ll take incoming calls, respond to urgent workforce requirements and source backfill where needed to help maintain continuity of service.

As an Operations Coordinator in the AHSC contract, you’ll make a positive impact by:

• Managing incoming calls relating to workforce and roster requirements.
• Managing unplanned leave absences and sourcing shift backfill.
• Coordinating with staff and stakeholders to identify suitable backfill options.
• Updating workforce and roster information accurately and in a timely manner.
• Responding to queries and escalating issues where required.

Serco is a place for you

To Be Successful In This Role You’ll Have

• Australian Citizenship due to clearance requirements.
• Strong attention to detail and exceptional data management skills.
• Excellent organisational skills with the ability to manage competing priorities.
• Strong administrative capability and a confident, professional manner.
• Strong interpersonal and communication skills to build relationships with staff and stakeholders.
• The ability to confidently manage incoming calls and respond to workforce requirements.
• Previous administrative or coordination experience, ideally in a 24/7 operational environment.
• Experience in clinical and/or defence environments (highly regarded).

In joining us, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you’ll appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, technology, and partners to create impactful solutions that address urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disability.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.

Impact a better future at Serco.