Operations & Communications Associate

Eteam; Sydney; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Zusammenfassung

Medtronic is seeking a Customer Operations Associate based in Sydney to support the Order to Cash (OTC) process and enhance the customer experience. You will serve as the primary operations contact for Enterprise Accounts, coordinating with internal teams to resolve OTC-related queries and monitor performance metrics across orders, deliveries, and disputes.

This early-career role emphasizes analytical thinking and cross-functional collaboration to identify improvement opportunities and drive

Aufgaben

• Responsible end-to-end for OTC performance with segmented accounts, including personalized touch to key customers.
• Act as a key operational contact for assigned Enterprise Accounts, coordinating with internal teams to resolve OTC-related queries.
• Monitor and report on operational performance metrics, including open orders, backorders, deliveries, returns, and disputes.
• Identify improvement areas (price discrepancies, split deliveries, back-orders), determine root causes and drive improvements with internal stakeholders.

Jobbeschreibung

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life Medtronic’s Customer Care & Order Operations function has an opportunity for a Customer Operations Associate to join the team and play a key role in supporting the delivery of an exception customer experience across the Order to Cash (OTC) process.

Based in Sydney and reporting to the Senior Strategic Customer Operations Lead, your role will act as the single point of contact for customers operational partnerships and be the conduit for the customer into Medtronic’s Global Operations & Supply Chain, signalling customer issues as opportunities for improvement and building a platform for partnership and growth.

This is an exciting opportunity for an early careers talent who enjoys a role with scope for varied tasks, has an analytical and process improvement mindset and thrives in engaging with different stakeholder groups to deliver a superior Customer Experience.

Primary Responsibilities

• Responsible (end-to-end) for the operational Order to Cash (OTC) performance with segmented accounts; this includes a personalized touch towards key customers.
• Act as a key operational contact for assigned Enterprise Accounts, coordinating with internal teams to resolve OTC-related queries.
• Monitor and report on operational performance metrics, including open orders, backorders, deliveries, returns, and disputes.
• Identify improvement areas (e.g. price discrepancies, split deliveries, back-order etc.), root causes and drive improvements. Partner with internal stakeholders on identifying and executing on business opportunities and/or service improvements (e-business,