Operations Administrator - Deposit and Payment Operations

Macquarie Group; Sydney; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Wellbeing leave

Family leave

Professional membership reimbursement

Job summary

Macquarie Group is seeking an Operations Administrator within the Deposit and Payment Operations team in Sydney. You will deliver exceptional client experiences by processing operational requests and ensuring regulatory compliance.

You will onboard customers, review AML/CTF, and manage payments, including domestic and international transfers, while supporting back-office tasks. The role emphasizes accuracy, teamwork, and meeting deadlines in a dynamic banking environment.

Qualifications

• Must have a client-centric approach delivering exceptional customer experience.
• Solution-focused mindset with ability to learn and adapt.
• High attention to detail with strong data entry skills.
• Able to work in a team and meet deadlines to complete requests.

Responsibilities

• Process operational requests to deliver timely solutions to clients.
• Onboard new customers and review AML/CTF requirements.
• Facilitate movement of funds, including domestic and international payments.
• Support back-office banking tasks, including payment recalls and tracing.

Skills

Client-centric

Attention to detail

Team player

Problem solving

Time management

Numerical skills

Job description

Join our Deposit and Payment Operations team where we support a variety of products across the Banking and Financial Services industry across Personal Banking, Wealth and Business Banking. We will enable you to develop your skills and grow your career, as well as providing a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

As an Operations Administrator, you will be responsible for delivering an exceptional experience to our clients and stakeholders by specialising in processing operational requests. You will work towards deadlines to deliver solutions to our customers and liaise with the wider team to resolve any discrepancies to ensure all regulatory compliance requirements are followed.

You will onboard new customers and prepare and review AML/CTF requirements, complete ongoing account and client updates, maintenance and adjustments. You will also facilitate the movement of funds including domestic and international payments, and other back-office banking tasks including facilitating mistaken payments, transacting traces, and payment recalls.

What You Offer

• Passion for delivering an exceptional customer experience with a client-centric approach to work
• Solution focused mindset with the ability to innovate and think outside the box and a willingness to learn
• High attention to detail, strong data entry skills
• Ability to work in a team environment and build strong working relationships with your peers to contribute to team goals to ensure smooth completion of requests
• Strong numerical and time management skills are essential as you will be working to deadlines ensuring tasks are completed correctly and within agreed timeframes
• Prior experience in banking and financial services or within a contact centre environment is valuable.

What We Offer

Benefits

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.