Operational Technology Communication Capability Manager

Australian Secret Intelligence Service; Canberra; On-site; AUD 170,000 - 210,000; Full time

Job summary

Australian Secret Intelligence Service is seeking an Operational Technology Communication Capability Manager to bridge operational requirements with technical delivery. You will own the capability lifecycle, work with stakeholders to elicit needs, translate them into functional specs and oversee from concept to decommissioning.

You will manage the capability roadmap, identify gaps, collaborate with Program Delivery Managers, and ensure seamless transition with robust documentation and training

Qualifications

• Experience leading delivery of technical capabilities in government or high-security settings.
• Proven track record across full capability lifecycle from design to deployment.
• Ability to manage vendor relationships and present risk options to leaders.

Responsibilities

• Stakeholder engagement as primary liaison between operation leads and technical teams.
• Product management of complex capabilities from concept to decommissioning.
• Delivery management to identify gaps and coordinate new capabilities with delivery teams.
• Technical writing and QA, ensuring governance, docs, and training materials.

Skills

Stakeholder engagement

Product management

Delivery management

Technical writing

Communication skills

Leadership

Education

ICT qualification

Security clearance experience

Job description

Operational Technology Communication Capability Manager

We are seeking a versatile and proactive Capability Manager to act as the primary bridge between operational requirements and technical delivery. The Capability Manager serves in a Product Owner style role, representing end users of a portfolio of operational communication capabilities. You will be responsible for ensuring that capabilities provided to users are fit-for-purpose, sustainable, and aligned with the strategic mission.

You will work closely with operational stakeholders to elicit requirements, translate those needs into clear functional specifications for technical specialists, and oversee the capability from initial concept through to decommissioning.

You will gather the requirement of the users and communicate within the team, ensuring that the capabilities being built actually solve the operational problem. You will manage the capability roadmap, identify gaps in current offerings, work with Program Delivery Managers to ensure solutions are developed or procured, and ensure that the transition from developed to deployed is seamless and supported by robust documentation and training.

The key duties of the position include:

• Stakeholder Engagement: Act as the primary liaison between non-technical operational leads and technical specialists, translating complex operational needs into clear business and solution requirements.
• Product Management: Responsible for the lifecycle of complex technical capabilities, eliciting requirements and managing the delivery roadmap for new solutions, updates, enhancements, and eventual decommissioning.
• Delivery Management: Proactively identify capability gaps by analysing feedback and emerging threats, proposing new capability developments to the Program Manager and Director and working with Delivery Managers and Development teams to establish new capabilities within the portfolio.
• Technical Writing and Quality Assurance: Collaborate with Operations Support to develop capability governance frameworks, maintaining technical documentation, user guides, and training materials and ensuring testing and user acceptance is achieved for all capabilities.

Core Skills

We encourage applicants with the following skills and attributes to apply:

• Proven ability to capture demand and forecast operational capability needs into structured, actionable solution requirements.
• Experience with product management methodologies to ensure effective management and governance of capability through its entire lifecycle.
• Proficiency in developing test plans, reports and strategies and managing user acceptance testing and release management processes to ensure products are fit-for-purpose before deployment.
• High-level negotiation and influencing skills, with experience managing procurement activities, industry partners and working with Delivery Managers to ensure solutions are delivered on time, and meet user needs.
• Effective management and leadership skills.
• Excellent verbal and written communications skills.
• Knowledge on solution design and architecture would be desirable.

Education and Qualification Requirements

The following education, qualifications and/or experience will be highly regarded:

• Relevant formal tertiary qualifications, certifications within an ICT field and / or relevant work/life experience will be highly regarded.
• Experience leading the delivery of technical capabilities, preferably within a government, defence, or high-security corporate environment.
• Demonstrated track record of managing the full capability lifecycle, from initial conceptual design and procurement through to global deployment and long-trm sustainment.
• Proven experience managing strategic relationships with external vendors and presenting technical risk options to senior leadership.

Experience in the following would be beneficial:

• Experience working in a technology project related field with defence, intelligence, law enforcement or related industry.

Eligibility

To be eligible for a role you must:

• Be an Australian citizen
• Be assessed as suitable to hold and maintain a TOP SECRET-Privileged Access security clearance
• For more information on eligibility please see the Protective Security Policy Framework which is publicly accessible at protectivesecurity.gov.au, Release 2026 section 18.5 provides information on Eligibility and suitability

Notes

ASIS is committed to fostering a diverse and inclusive environment for candidates to participate in all stages of the selection process. Please let us know if you require any additional assistance or reasonable adjustments during any stage of the recruitment process and we will work with you to manage this throughout. If you are successful in gaining employment, reasonable adjustments can also be made available to you in performing your role.

Getting to know the Australian Secret Intelligence Service

ASIS is Australia’s overseas secret intelligence collection agency. Its mission is to protect and promote Australia’s vital interests through the provision of intelligence services as directed by the Government. Its work can involve collecting intelligence relating to national security, international relations and economic issues. It also contributes to Australia’s coordinated national efforts against terrorism, proliferation of weapons of mass destruction, and trans-national issues such as people smuggling.