Operational Support Officer

The BUSY Group; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Extra leave days

Training budget

Paid parental leave

Fitness discounts

Community giving day

Advancement opportunities

Job summary

The BUSY Schools, part of The BUSY Group, is seeking an energetic Operational Support Officer to back Executive Principal, School Leadership Teams, and campuses across the network. You will coordinate meetings, manage calendars, and provide administrative and project support to keep our schools running smoothly.

With 2–3 years in executive/operational support and strong communication, you will drive efficiency, process improvements, and collaboration across multiple locations, while supporting

Qualifications

• 2–3 years' experience in executive/operational support, administration, or coordination.
• Strong project coordination and organisational skills.
• Excellent written and verbal communication abilities.
• Experience handling confidential information with integrity.
• Experience using corporate information management systems and Microsoft 365 apps, including SharePoint.
• Ability to work autonomously and as part of a team across multiple locations.
• Strong stakeholder management and relationship-building skills.
• Qualification in a relevant discipline and working with vulnerable people clearance / police check ability.

Responsibilities

• Provide proactive support to the Executive Principal and School Leadership Teams.
• Coordinate meetings, prepare correspondence, manage calendars and resources.
• Assist with administrative and project activities across the network.
• Support campus staff with training, procedures, and resources.
• Maintain effective communication between campuses and BUSY Group departments.

Skills

Project coordination

Communication

Problem solving

Confidential information handling

Autonomy / self-management

Stakeholder management

Team collaboration

Education

Relevant qualification

Tools

SharePoint

Microsoft 365

CRM systems

Job description

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

The BUSY Schools form part of The BUSY Group, a not-for-profit organisation committed to empowering people through education, training, employment and community programs. Our schools provide alternative education pathways that support young people who may not thrive in traditional schooling environments. Every day, our teams make a meaningful difference by helping students reconnect with education and achieve positive outcomes for their futures.

We are seeking an energetic, highly organised, and proactive Operational Support Officer to support our Executive Principal, School Leadership Teams, and campuses across the network as The BUSY Schools expand into the southeastern states. This is a diverse and rewarding role where no two days are the same. From executive support and project coordination to recruitment, administration, training, communications, and marketing support, you'll play a critical role in keeping our schools operating at their best.

About the Role

Reporting to the Executive Principal, the Operational Support Officer provides critical operational and executive support across The BUSY Schools network. This role works closely with school leaders and campus teams to ensure seamless operations, effective communication, successful project delivery, and high-quality administrative support. The role involves:

• Provide proactive support to the Executive Principal and School Leadership Teams.
• Coordinate meetings, prepare correspondence, organise resources, and manage schedules and calendars.
• Assist with administrative and project-related activities across the network.

Project Coordination

• Coordinate and monitor key projects and initiatives.
• Track actions, deadlines, and outcomes to ensure successful delivery.
• Support planning processes and continuous improvement initiatives.

Administration & Communication

• Manage incoming phone enquiries and administration email inboxes.
• Ensure enquiries are responded to promptly and professionally.
• Act as a key liaison between campuses and various BUSY Group departments.

Campus Support

• Provide training and ongoing support to Campus Administration Officers.
• Develop procedures, guides, and training resources to promote consistency and best practice.
• Provide on-site support across campuses when required.

Stakeholder Engagement

• Build productive relationships with internal and external stakeholders.
• Partner closely with HR, IT, Marketing, Business Support, and other BUSY Group teams.

Marketing & Systems Support

• Assist with marketing campaigns, events, promotional materials, and website updates.
• Maintain and manage SharePoint and online document management systems.
• Ensure resources are organised, accessible, and appropriately governed.

Why Join The BUSY Schools?

At The BUSY Schools, you'll be part of a passionate team dedicated to making a real difference in the lives of young people.

Benefits include:

• Opportunity to work with a values-driven organisation that changes lives every day
• 4additionalpaid annual leave days – 1 My BUSY Day and 3 days at Christmas
• Clear pathways for internal advancement
• Dedicated training budget for personal and professional growth
• BUSY Benefits program-Paid parental Leave, retaildiscounts access to Fitness Passport
• Community Giving day
• Enjoy work that genuinelyimpactslives

About You

You are a highly organised professional who enjoys juggling multiple priorities while maintaining exceptional attention to detail. You are confident working with senior leaders, naturally collaborative, and passionate about delivering outstanding support.

To be successful, you will have:

• Minimum 2-3 years' experience in a similar executive support, operational support, administration, or coordination role.
• Strong project coordination and organisational skills.
• Excellent written and verbal communication abilities.
• Demonstrated problem-solving and analytical capability.
• Experience maintaining confidential information with professionalism and integrity.
• Experience using corporate information management systems and Microsoft 365 applications, including SharePoint.
• Ability to work autonomously while also contributing effectively within a team environment.
• Strong stakeholder management skills and the ability to build positive working relationships across multiple locations.
• Qualification in a relevant discipline.
• Current Working with Vulnerable People Clearance (or ability to obtain).
• National Police Check (or ability to obtain).
• Current Driver's Licence and willingness to travel between campuses as required.

Candidate care is important to us, this role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an Organisation that puts the best interest of children and young people first by adhering to the Child Safety Organisation National Principles. The appointment of successful applicants will be subject to satisfactory employment screening including, criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, people from culturally diverse backgrounds and people with disabilities.